Technical Support Analyst Job at Trimble Inc. (Portland, Lake Oswego)

Technical Support Analyst

Trimble Inc.

Location:
United States , Portland, Lake Oswego

Category:
IT - Administration

Contract Type:
Not provided

Salary:

18.61 - 24.64 USD / Hour

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Job Description:

Technical Support Analyst - Join a High-Growth Team Revolutionizing Construction Tech. Are you a curious problem-solver with a passion for helping others navigate complex software? Join our growing Acre Division in Portland, where you will be the backbone of support for our ProjectSight platform, using your empathy and technical curiosity to ensure our customers succeed while working alongside a collaborative, long-tenured team committed to innovation and AI-driven efficiency.

Job Responsibility:

Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality
Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported throughout the resolution process
Partner with internal teams and leads to master the accounting and technical intricacies of our construction management software
Adopt and experiment with emerging AI tools to streamline documentation, improve response empathy, and hit key performance indicators
Collaborate on-site with colleagues in our Portland office to build a strong team culture and provide immediate support to your peers

Requirements:

Proven experience in a technical help desk, software support, or customer-facing role where troubleshooting was a primary focus
Strong ability to navigate web browser settings and identify issues related to software-as-a-service (SaaS) platforms
Exceptional communication skills with a natural ability to convey empathy and technical concepts clearly to diverse users
A curious mindset and a drive to independently seek out knowledge and master new, complex products

Nice to have:

Familiarity with SQL concepts or mobile device troubleshooting
Experience supporting construction management or accounting software
Prior experience working with or an interest in AI-assisted support workflows

What we offer:

Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

Additional Information:

Job Posted:
April 11, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Trimble Inc. - All Job Offers

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