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Robert Half Logo Robert Half · IT - Administration

Technical Support Analyst

United States, Anoka · Job Posted February 13, 2026
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Job Description

We’re looking for an IT Support Specialist who brings strong technical capability, solid customer service, and a willingness to learn within a fast‑moving environment. This role supports end users across multiple sites, handles a wide range of hardware and software issues, and contributes to ongoing infrastructure upgrades.

Job Responsibility

  • Serve as a point of contact for end‑user issues and drive them to resolution
  • Troubleshoot hardware, software, network, and operating system problems
  • Partner with Senior Support Specialists when issues require deeper technical expertise
  • Collaborate with peers and IT leadership to understand workflows and support needs
  • Provide remote assistance through standard corporate tools
  • Maintain clear ticket documentation, steps taken, and final outcomes
  • Assist in creating and updating internal knowledge base content
  • Coordinate with team members to resolve escalations efficiently
  • Participate in on‑call coverage when needed
  • Support additional IT initiatives, deployments, and project-related tasks
  • Re-image and prepare laptops
  • Support a predominantly Windows 11 environment
  • Handle AD/Entra ID changes, including account updates and permission management
  • Provide basic support for select internal custom applications
  • Assist with Office 365 account administration
  • Replace and configure hardware as required

Requirements

  • 1+ years supporting Windows and iOS devices in enterprise settings
  • Strong understanding of Windows 10/11, O365, device management, and iOS support
  • Experience with SCCM, Azure AD, Active Directory, and O365 administration
  • Familiarity with imaging technologies and PXE boot processes
  • Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
  • Background supporting network-related changes or deployments
  • Ability to maintain accurate records of IT assets
  • Strong analytical, troubleshooting, and customer service skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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