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Technical Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Anoka

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations.

Job Responsibility:

  • Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAs
  • Troubleshoot hardware, software, OS, and network-related issues across user environments
  • Provide remote support for systems and applications using standard tools
  • Escalate complex issues and collaborate with senior team members when needed
  • Partner with IT leadership to understand user needs, processes, and support strategies
  • Coordinate with team members to expedite issue resolution
  • Document incidents, troubleshooting steps, and resolutions accurately
  • Contribute to and maintain knowledge base articles
  • Support IT projects and infrastructure-related initiatives as assigned
  • Participate in on-call support rotation as needed

Requirements:

  • 3+ years supporting Windows and iOS environments in enterprise settings
  • Strong knowledge of Windows 10/11
  • Strong knowledge of Microsoft 365 / Office 365
  • Strong knowledge of iOS and device management
  • Strong knowledge of Active Directory & Azure AD
  • Strong knowledge of SCCM (including imaging and PXE boot)
  • Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs
  • Experience supporting networking infrastructure deployments and changes
  • Experience with ticketing systems (Freshservice a plus)
  • Strong troubleshooting and problem-solving abilities
  • Ability to manage IT asset inventory accurately
  • Experience working within SLA-driven support environments
  • Strong communication (written and verbal)
  • Professional and customer-focused approach
  • Detail-oriented with solid documentation habits
  • Team-oriented mindset with strong collaboration skills
  • Eagerness to learn and continuously grow technical skills
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 01, 2026

Work Type:
On-site work
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