Technical Support Analyst Job at Tier4 Group (New York)

Technical Support Analyst

Provides technology & support services that create positive business impact by o...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
Information Technology related job experience, hospitality experience is beneficial
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication

Job Responsibility

Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
Ensures current systems are in compliance with Company system standards
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Provides applicable written communications to all the offices Associates from time to time
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

What we offer

Equal opportunity employer
Inclusive, people-first culture
Opportunity for associates to grow and succeed

Fulltime

Technical Support Analyst

Join a family-run telecommunications supplier as a Technical Support Analyst, pr...

Location

United Kingdom , High Wycombe

Salary:

18000.00 - 25000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

General basic knowledge on analogue and digital technology
General knowledge of Microsoft Windows
General technical Knowledge of networking
Basic knowledge of PBX and PDQ equipment
General knowledge of ISDN technologies
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP
Basic technical knowledge of web platforms
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS

Job Responsibility

Resolving faults, and providing temporary solutions
Take responsibility for the fault from first contact to resolution
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP
Liaise with other departments with regard to customer issues/faults
Report new faults to suppliers
Chasing suppliers for updates and progression of faults
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults
Keep up to date and aware of the technical support issues, IT policies and best practice methods
Register/transfer domains and configure POP3 email accounts
Configure and troubleshoot POP3 / Exchange email clients

What we offer

Opportunities for promotion from within

Fulltime

Graduate Technical Support Analyst

As a Support Analyst you will be working closely with our customers to ensure th...

Location

United Kingdom

Salary:

Not provided

Acturis Ltd

Expiration Date

Until further notice

Requirements

Achieved a 2:1 or above at Bachelor’s-level in any degree subject
Excellent A-levels, ideally including an A in Maths
First-rate problem-solving skills
Logical, well organised, and practical
Confident and eager to take on responsibility and the ability to learn new skills quickly
The ability to work well as part of a team, seamlessly collaborating with others
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Customer-focused with an ability to build professional relationships
Strong communication skills are essential

Job Responsibility

Solving system and user problems
Resolving all questions and issues relating to the Acturis system
Advising customers on system functionality
Helping customer to configure Acturis to meet their needs
Identifying and gathering ideas for new services
Testing new software releases
Visiting customers to analyse their needs and to spot opportunities for improvement

What we offer

Structured targets, quarterly feedback and an annual performance review
Clearly defined career path
Concentrated initial training and close mentoring
Encouraged to complete industry standard training
More senior colleagues can choose courses with time set aside and the course paid for
Management team run training sessions to pass on experience and best practice

Fulltime

Customer Support Technical Analyst

The Customer Service team provides support to our customers with a range of quer...

Location

United Kingdom , Theale (Reading)

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years working within a customer services environment or within Customer success in a SaaS environment
Experience of working within an omni-channel environment
Experience of case management within a CRM environment
Experience of multi-tasking whilst maintaining quality customer interactions
Able to work to within tight service level agreements
Able to operate in a team environment
Able to remain calm and professional under pressure
A logical and methodical approach to problem diagnosis and resolution
Resilient and self-motivated
A passion for technology with some experience of: Windows Server and Windows desktop operating systems

Job Responsibility

Assisting customers with a wide range of technical queries and providing efficient and accurate resolution
Managing queries in line within a structured case management discipline and achieving required Service Level Agreements
Working with other teams within the business to obtain resolution where you are not able to resolve the case independently
Building a knowledge base and continuous improvement of the content to support our internal teams and the customer
Providing our customers with the highest level of service to Delight them at each interaction
Responding to and resolving customer queries via phone, email, chat and the Bottomline customer care portal within set service level agreements
Updating and managing an accurate audit of each customer query within our Customer Record Management software
Managing multiple cases via a variety of communication channels at one time
Working within strict Service level Agreements
Communicating technical information in a customer friendly way

Fulltime

Analyst III, Technical Support

As an Analyst III, Technical Support, you will be involved in higher level suppo...

Location

United States , Sun Valley

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Provide complex solutions and implement projects at an advanced technical level regarding systems operations
Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
Coordinate solutions as needed and report on process and system performance
Assist in restoring IT services at locations impacted by unforeseen circumstances
Conduct training for end users, external vendors, and less experienced staff
Facilitate software update distributions and major deployments at satellite locations
Provide technical support for field-based analysts when necessary
Create documentation for self-help support to assist other IT personnel
Analyze and evaluate information systems operations and provide recommendations to improve utilization
Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform

Job Responsibility

Provide complex solutions and implement projects at an advanced technical level regarding systems operations
Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
Coordinate solutions as needed and report on process and system performance
Assist in restoring IT services at locations impacted by unforeseen circumstances
Conduct training for end users, external vendors, and less experienced staff
Facilitate software update distributions and major deployments at satellite locations
Provide technical support for field-based analysts when necessary
Create documentation for self-help support to assist other IT personnel
Analyze and evaluate information systems operations and provide recommendations to improve utilization
Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Operations and Production Support Technical Analyst

The Operations and Production Support Technical Analyst will be monitoring produ...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

JAVA 8, 11, 17
Spring Boot
MSSQL
PGSQL
DB2
RedHat OCP
Linux
Windows IIS
AWS Native Services like S3, Lambda and CloudWatch
5+ years of experience in Operational and technical support roles

Job Responsibility

Monitoring production systems
Troubleshooting issues related to applications, databases and infrastructure
Participate/contribute in root cause analysis
Support technical work to ensure customer issues are resolved within the Service Level Agreement
Work closely with service partner to achieve group goals and customer satisfaction
Collaborate closely with other DSD teams
Provide training to guide team members on system functionalities and support processes

What we offer

Medical
vision
dental
life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Applications Support Analyst

We require a Technical Support Analyst with at least 3 years working in a busy h...

Location

Australia , Sydney

Salary:

Not provided

Charter Bridge Consulting

Expiration Date

Until further notice

Requirements

Technical Support Analyst with at least 3 years working in a busy helpdesk/support environment supporting applications within a large commercial environment
technical support experience will include Windows, MS SQL, Unix, Linux and Sharepoint

Job Responsibility

great deal of over the phone technical support

Fulltime

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Technical Support Analyst

Tier4 Group

Location:
United States , New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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Location:United States , New York

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 19, 2026

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