Technical Support Analyst Job at Tier4 Group (Milwaukee)

Technical Support Analyst

Tier4 Group

Location:
United States , Milwaukee

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a Technical Support Analyst to join a fast-paced, high-volume Technical Support team. This role provides front-line technical assistance to internal users, supporting both office-based and field environments. The ideal candidate is comfortable multitasking, troubleshooting a wide range of technical issues, and delivering an excellent customer experience under pressure. This is an onsite position in Milwaukee, WI and is not eligible for remote work.

Job Responsibility:

Provide omni-channel technical support (chat, phone, and ticketing systems) in a high-pressure environment, including managing multiple simultaneous interactions
Troubleshoot and resolve issues related to PCs, mobile devices, hardware, software, operating systems, and LAN connectivity
Conduct initial client consultations to analyze technical problems and apply functional and technical knowledge to resolve issues on first contact whenever possible
Utilize software support tools to diagnose, test, and implement fixes
Take on increasingly complex technical issues to build expertise across both field and office technology environments
Partner with senior team members to identify and contribute to process and service improvement initiatives
Participate in temporary projects or special support assignments as needed
Maintain accurate, concise, and well-documented support tickets
Communicate clearly and professionally with users at all levels, setting expectations and explaining technical concepts in an understandable way
Contribute ideas to enhance the overall client and user support experience

Requirements:

Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field, or equivalent directly related work experience
Minimum of 2 years of technical Help Desk or Technical Support experience
Advanced knowledge of: PC and mobile device hardware
Operating systems and software applications
Technical troubleshooting tools
Strong customer service skills with the ability to communicate effectively both verbally and in writing
Proven ability to work in a high-volume technical support environment
Strong analytical and problem-solving skills
Excellent time management, reliability, and attention to detail
Ability to adapt quickly to changing business and technology needs
Initiative and willingness to share feedback and ideas to drive continuous improvement

What we offer:

Competitive Rates
Benefits
free daily lunch when onsite

Additional Information:

Job Posted:
March 19, 2026

Expiration:
September 28, 2027

Work Type:

On-site work

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