Technical Support Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Technical Support Analyst role providing technical and business support for Citi Applications users, focusing on stability, efficiency and driving improvements to help the business succeed. The position involves environment management, monitoring, documentation, risk assessment, and acting as a liaison between users and technology groups.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Provides quick resolutions to issues, driving stability, efficiency and effectiveness improvements
Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations
Perform start of day checks, continuous monitoring, and regional handover
Develop and maintain technical support documentation
Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Engages in post implementation analysis to ensure issues are resolved permanently
Ensures essential procedures are followed and helps to define operating standards and processes
Act as a liaison between users, interfacing internal technology groups and vendors
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Requirements:

6 to 9 years of experience managing a Test Environment in a support role including health check, UAT support
Experience with COBOL/JCL/CICS/VSAM/DB2
Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation
Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents
Ability to analyze/solve technical issues
Ability to diagnose & address application issues
Support Client Testing
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of Problem Management Tools
Ability to plan and organize workload
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Able to work as part of a virtual team in a culturally diverse background

Additional Information:

Job Posted:
November 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Analyst