Technical Support Analyst Job at 360 Resourcing Solutions (Chorley)

Technical Support Analyst

360 Resourcing Solutions

Location:
United Kingdom , Chorley

Category:
IT - Administration

Contract Type:
Not provided

Salary:

26000.00 - 28000.00 GBP / Year

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Job Description:

The role entails the monitoring, maintenance, and installation of IT based ANPR systems and other associated Car Parking solutions using our state-of-the-art IT systems to highlight any potential issues. In addition to these systems, we need the human element to spot any odd patterns, so the ideal applicant will have the tenacity to look a little deeper into the data and trends to see if there is an underlying problem.

Job Responsibility:

Respond promptly to all phone calls, e-mails and messages received
Adhere to Company Policies, procedures, and quality standards at all times
Technically manage new sites through the test lifecycle of the installation process to Go Live
Undertake remote monitoring of IT based equipment once installed using ParkingEye’s bespoke monitoring systems
Conduct remote monitoring of 3rd party devices using centralised software and ParkingEye’s bespoke monitoring system
Identify problems quickly and efficiently as they occur and perform remote maintenance to repair faults and minimise downtime
Diagnose and Log issues with 3rd party suppliers to resolve issues relating to pay machines
Help with installing remote systems enabling kit onto the network as part of the Go Live process
Evaluate data from reports to identify possible issues
Update and create (SOP) Standard Operating Procedures
Co-ordinate activities with other departments/colleagues to ensure the smooth running of the business and excellent customer service
Be adaptable and flexible in respect of work undertaken as the needs of the business dictate
Communicate with all customers/contacts in an effective and professional manner. Ensure all communications whether verbal or written is clear, concise, and accurate
Project a professional image at all times and act as a good ambassador for the Company

Requirements:

Experience working within a technical support role
Excellent communication and customer service skills
Experience in a customer facing role, dealing with urgent and complex queries by telephone
Confidence in dealing with queries from customers and in-house colleagues
Willingness to learn and develop technical skillset
A good knowledge of Windows technologies and Microsoft Office
Experience in PC set-up, configuration, and support (desirable)
Working knowledge of Microsoft's Windows operating systems - Windows 7,8.8.1,10. (desirable)

What we offer:

23 days holiday which increases with service (plus Bank Holidays) and Pension Scheme
Life Assurance, Private Healthcare and Cashback scheme for medical costs
Employee Assistance Programme
Mental Health First Aiders and Health and Wellbeing Champions
Gym Memberships and lots of other free benefits
Dress down days in the Office and Company funded events
Free onsite parking

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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