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Beazer Homes Logo Beazer Homes · IT - Administration

Technical Support Analyst (Overnight)

United States, Plano · Job Posted May 28, 2026
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Job Description

JOB SUMMARY: Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.

Job Responsibility

  • Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues
  • Receive information, diagnose symptoms, and resolve IT-related problems
  • Deliver Client service within specified service levels
  • Firstline responder to incoming issues through chat, email-generated tickets, or phone
  • Direct unresolved issues to the next level of support personnel
  • Troubleshoot straightforward workstation-based software and hardware issues with Microsoft supported Windows Operating systems, Microsoft supported Office/O365, Adobe, Apple Mac supported Operating systems, Sophos and other major AV brands, component failure and pending failure behavior, failed startup beep codes, computer event logs and 3rd party alerting tools, local and network printers and other peripherals
  • Assist users with basic technical questions
  • Understand and troubleshoot basic user permissions and workstation interaction in domain and workgroup environments
  • Understand and administer user level tasks in Microsoft Office 365 environment
  • Learn the difference between sync’d and cloud environments, licensing levels, and perform various user account actions
  • Assist in system monitoring to identify and react to alerts, backups events, connectivity, and security events
  • Learn and understand basic functions of 3rd party applications
  • Understand and use documentation and suggest updates
  • Accurately enter and maintain issue information
  • Perform more complex tasks under supervision
  • Contribute to team goals such as SLA requirements, resolution, and Client satisfaction
  • Adhere to work group and company policies
  • Other duties as assigned

Requirements

  • High school diploma or GED
  • 2+ years of relevant experience in a technical help desk environment preferred
  • Certifications such as CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA preferred
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Valid driver’s license, personal auto insurance and reliable personal vehicle
  • Ability to travel to Client sites as needed, leveraging personal vehicle for local dispatch
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