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Randstad Logo Randstad · IT - Administration

Technical Support Analyst III

Canada, Vancouver 95000.00 - 105000.00 USD / Year · Job Posted April 28, 2026
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Job Description

Our client is a prominent Canadian multi-channel property and casualty insurance provider. With a long-standing history of delivering superior experiences, our client has successfully transformed into a digital leader within the insurance industry. Driven by a passion for innovation and high performance, the organization is committed to helping customers, partners, and employees thrive in a world of constant change. Our client fosters a vibrant, ambitious culture and prioritizes a seamless user experience. As one of Canada's most innovative insurers, they offer a flexible, hybrid work environment that encourages employees to bring their true selves to a collaborative and supportive workplace. Role Summary We are seeking a highly skilled Technical Support Analyst III to join the [Internal Technical Group]. Reporting to the Technology Infrastructure Manager, you will support and continuously improve our client's on-premise and cloud infrastructure—ensuring reliability, performance, and an exceptional user experience. This role requires deep expertise across Microsoft ecosystems, advanced troubleshooting skills, and a passion for building resilient, secure, and scalable environments.

Job Responsibility

  • Provide advanced technical support for internal and external customers utilizing the organization’s proprietary and enterprise systems
  • Manage desktop/server hardware, operating systems, and host applications, including installation, administration, security, and issue resolution
  • Participate in maintenance planning and performance management to ensure platforms meet service levels
  • Perform preventative maintenance for on-prem systems and Azure elements
  • Oversee system changes and tools, including activation, verification, and recovery procedures
  • Develop and monitor backup/recovery procedures and assist with testing IT disaster recovery protocols
  • Maintain our client's web-based point-of-sale architecture, public websites, and proprietary in-house applications
  • Administer WAN/LAN data networks, Mitel, MS Server, IIS, SQL Server, MS Exchange Online, and CentOS/Linux/Unix environments
  • Apply monthly security patches
  • Assist, coach, and mentor junior technical staff members

Requirements

  • Diploma or degree in Information Systems, Computer Science, or a related field (equivalent experience considered)
  • Minimum 4–5 years of technical support experience, including previous phone-based support

Nice to have

Microsoft, Network+, Security+, or CCNA preferred

What we offer

  • Hybrid work schedule
  • Generous vacation
  • Personal leave
  • Birthday leave
  • Company share ownership program
  • Retirement savings plan with employer matching
  • Tuition assistance
  • Paid time off for exam preparation
  • Paid volunteer days
  • Charitable matching
  • Wellness programs
  • Access to diverse counseling and parent-support resources
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