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Technical Support Agents

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HiRemoters

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Category:
IT - Administration

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Salary:

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Job Description:

We are looking for a Technical Support Agent to join our team and support daily operations within a fast-paced maintenance service environment. The ideal candidate will handle customer communications, manage service requests, and ensure smooth coordination between clients and internal teams.

Job Responsibility:

  • Handle inbound and outbound customer communications via calls and WhatsApp
  • Respond to client inquiries and provide timely support and updates
  • Create, track, and update service requests using Odoo system
  • Maintain accurate records and update shared Excel sheets
  • Coordinate with the Helpdesk Manager to update daily operational plans
  • Prepare and submit service completion reports following standard templates
  • Ensure high levels of customer satisfaction through professional communication

Requirements:

  • Fluency in Arabic and English (spoken and written)
  • Educational background in Electrical or Mechanical Engineering
  • Basic knowledge of AC systems and general maintenance is a plus
  • Strong communication and organizational skills
  • Ability to multitask and work in a fast-paced environment
What we offer:
  • Flexible and Remote Working
  • Work from anywhere, supporting your work-life balance
  • Career Growth
  • We're committed to your development, offering training and advancement opportunities
  • Performance Recognition
  • Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle
  • Health and Fitness Benefits
  • Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being
  • Extra Paid Annual Leave
  • Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days
  • Special Birthday Perk
  • Take your birthday off after a year of employment to celebrate!

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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