CrawlJobs Logo

Technical Support Agent

captivateiq.com Logo

CaptivateIQ

Location Icon

Location:
Hungary

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

CaptivateIQ is seeking a Technical Solutions Consultant who combines analytical problem-solving with customer empathy and a genuine desire to learn. You will be a key technical resource for our customers, troubleshooting complex issues, ensuring data accuracy, and contributing to continuous improvements in our support operations. This role is ideal for a highly curious individual with strong technical aptitude who enjoys investigating complex systems, explaining technical concepts clearly, and driving efficient, high-quality resolutions.

Job Responsibility:

  • Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs
  • Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration
  • Translate complex technical issues into clear, professional, non-technical explanations for all audiences
  • Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops
  • Document findings, resolutions, and reusable insights for both internal and customer-facing resources
  • Develop a strong understanding of CaptivateIQ’s product logic and data structure
  • Analyze and validate data and calculations across customer environments
  • Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite
  • Support ongoing improvements to documentation, tools, and internal workflows
  • Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions
  • Adhere to and refine support processes that ensure consistency and scalability
  • Identify recurring issues and propose improvements to documentation or workflows
  • Contribute feedback to improve internal tools, knowledge bases, and automation efforts

Requirements:

  • 2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
  • Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes
  • Excellent communication skills, with the ability to explain technical concepts clearly
  • Proven success in managing case queues and driving efficient, accurate resolutions
  • Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems
  • Ability to translate technical details into clear, customer-friendly explanations

Nice to have:

  • Proficiency in Microsoft Excel, managing and manipulating multi-source, high-volume datasets to support various business applications
  • Experience working with CaptivateIQ (or similar sales compensation and business automation tools)
  • Past experience in relevant or adjacent industries: Revenue Operations or Finance
  • Familiarity with common business platforms such as Salesforce, Tableau, Snowflake, or NetSuite
  • Experience improving team processes, documentation, or internal tools

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
CaptivateIQ - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Agent

Level 1 Technical Support Agent

We are looking for a dedicated IT Support Technician to join our dynamic technic...
Location
Location
Ireland , Dublin 2
Salary
Salary:
50000.00 EUR / Year
solasit.ie Logo
Solas IT Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2-3 years’ experience in a corporate IT support or service desk role within a fast-moving environment
  • Proven ability to diagnose and resolve a wide array of technical issues efficiently
  • Strong communication skills, capable of explaining technical information clearly to non-technical users
  • Demonstrated commitment to going above and beyond to support end users and resolve issues
  • Ability to manage multiple tasks with attention to detail and ownership of responsibilities
  • Comfortable working both independently and as part of a collaborative team
  • Customer-focused approach with a dedication to maintaining high levels of user satisfaction
  • Flexibility to work varied shifts and participate in on-call rotation after an initial period
Job Responsibility
Job Responsibility
  • Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms
  • Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams
  • Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools
  • Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues
  • Maintain accurate documentation of incident resolutions and contribute to the knowledge base
  • Support onboarding activities by assisting with new user setup and hardware inventory management
  • Follow established protocols and company policies to ensure consistent and professional service delivery
  • Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution
  • Fulltime
Read More
Arrow Right

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...
Location
Location
France , Paris
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience within tech support function role, preferably in B2B Saas environment
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Passion for learning and ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
  • Master an array of troubleshooting tools and concepts
  • Problem solving skills and an investigator mindset
  • Ability to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
  • Basic knowledge of SQL for querying databases and resolving data-related issues
  • Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
  • Fluent French & English (US/UK)
Job Responsibility
Job Responsibility
  • Answer all queries from French and English customers by email
  • Work in full autonomy
  • Answer to written requests from clients (50% of the time)
  • Guarantee customer satisfaction and respect of our KPIs and SLAs
  • Get to know our product and all its features inside out
  • Work autonomously to identify and document bugs and have them solved by the R&D team
  • Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
  • Start handling our most valuable customers by becoming a dedicated agent for some of them
  • Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
  • Become a subject-matter expert and treat escalations from your team members
What we offer
What we offer
  • Package includes base salary, a variable component and equity
  • Work From Home stipend
  • RTT
  • Lunch vouchers
  • Medical insurance
  • Gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • Full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
  • Fulltime
Read More
Arrow Right

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...
Location
Location
Spain
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience within tech support function role, preferably in B2B Saas environment or bachelor’s degree in Information Technology, Computer Science, or a related field
  • Passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
  • Master an array of troubleshooting tools and concepts
  • Problem solving skills and an investigator mindset
  • Able to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
  • Basic knowledge of SQL for querying databases and resolving data-related issues
  • Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
  • Fluent French & English (US/UK)
Job Responsibility
Job Responsibility
  • Answer all queries from our French and English customers by email
  • Work in full autonomy
  • Answer to written requests from clients
  • Guarantee customer satisfaction and respect of our KPIs and SLAs
  • Get to know our product and all its features inside out
  • Work autonomously to identify and document bugs and have them solved by the R&D team
  • Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
  • Start handling our most valuable customers by becoming a dedicated agent for some of them
  • Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
  • Become a subject-matter expert and treat escalations from your team members
What we offer
What we offer
  • Work From Home allowance
  • Social security
  • Health insurance
  • Unemployment insurance
  • Common contingency
  • Salary guarantee fund
  • Flexible hours
  • Total work from home possible anywhere in Spain
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
  • Fulltime
Read More
Arrow Right

Customer Support Agent

Our Customer Support Team is here to deliver first-class support in a simple, ef...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
dashlane.com Logo
Dashlane
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 year of experience in technical customer support
  • 1+ years of experience providing online customer support in English, preferably in a SaaS environment or a tech company
  • Excellent spoken and written English
  • The ability to communicate technical topics to customers and coworkers simply and clearly in English via email, chat, and/or phone
  • Quality-driven people with a passion for creating extraordinary customer experiences while being able to help their team achieve efficiency and productivity objectives
  • The ability to use support platforms such as Zendesk
  • Experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the product/development team, and resolution
  • Prior experience working with tech teams like developers/engineers and QA
  • Prior experience troubleshooting technical issues that can arise on web apps, mobile apps, local software, and web extensions
Job Responsibility
Job Responsibility
  • Respond to B2C and B2B customers' questions rapidly and clearly
  • Provide technical support towards account/login/billing-related issues
  • Take ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing, and troubleshooting
  • Comply with and suggest improvements for ticket categorization and issue identification guidelines
  • Reach for productivity and quality KPIs aligned with the team goals by resolving all questions and concerns
  • Play a big role in sharing relevant feedback with the product team
  • Help update/create content for our internal knowledge base and our help centre
  • Test and reproduce issues to troubleshoot and help the Dashlane product team identify and fix bugs
  • Be the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team
  • Work closely with the Level 2 and Level 3 support teams to improve overall product knowledge, and to escalate more complex issues
What we offer
What we offer
  • Flex Benefits - allocate a monthly amount to a pool of benefits
  • Health insurance covered by Dashlane
  • 5 extra vacation days each year, plus your birthday off
  • Company wide well-being days (one per quarter)
  • Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
  • Donation matching program
  • Access mental health services through Spring Health, available for you and your family members
  • Team building & social events - weekly lunch in the office and monthly happy hour
  • Fulltime
Read More
Arrow Right

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Outstanding written and verbal skills in English
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
  • Knowledge in cryptocurrencies and/or blockchain is a must
  • Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Provide quick and efficient technical support and ensure customer satisfaction
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: stock options
  • Flexibility: hybrid work policy (2 days in the office / week)
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Vacation: 20 days of paid leave per year
  • Retirement: 401k with employer match
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Fulltime
Read More
Arrow Right

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...
Location
Location
United States , Portland
Salary
Salary:
60000.00 - 70000.00 USD / Year
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Outstanding written and verbal skills in English
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
  • Knowledge in cryptocurrencies and/or blockchain is a must
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: stock options
  • Flexibility: hybrid work policy (2 days in office/week)
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Vacation: 20 days of paid leave per year
  • Retirement: 401k with employer match
  • Transport: reimbursement for preferred means of transportation
  • Fulltime
Read More
Arrow Right

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Outstanding written and verbal skills in English
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
  • Knowledge in cryptocurrencies and/or blockchain is a must
  • Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy (2 days in the office / week)
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: 20 days of paid leave per year
  • Retirement: 401k with employer match
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Outstanding written and verbal skills in English
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
  • Knowledge in cryptocurrencies and/or blockchain is a must
  • Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy (2 days in the office / week)
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: 20 days of paid leave per year
  • Retirement: 401k with employer match
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy