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CaptivateIQ Logo CaptivateIQ · IT - Administration

Technical Support Agent

Hungary · Job Posted December 07, 2025
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Job Description

CaptivateIQ is seeking a Technical Solutions Consultant who combines analytical problem-solving with customer empathy and a genuine desire to learn. You will be a key technical resource for our customers, troubleshooting complex issues, ensuring data accuracy, and contributing to continuous improvements in our support operations. This role is ideal for a highly curious individual with strong technical aptitude who enjoys investigating complex systems, explaining technical concepts clearly, and driving efficient, high-quality resolutions.

Job Responsibility

  • Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs
  • Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration
  • Translate complex technical issues into clear, professional, non-technical explanations for all audiences
  • Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops
  • Document findings, resolutions, and reusable insights for both internal and customer-facing resources
  • Develop a strong understanding of CaptivateIQ’s product logic and data structure
  • Analyze and validate data and calculations across customer environments
  • Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite
  • Support ongoing improvements to documentation, tools, and internal workflows
  • Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions
  • Adhere to and refine support processes that ensure consistency and scalability
  • Identify recurring issues and propose improvements to documentation or workflows
  • Contribute feedback to improve internal tools, knowledge bases, and automation efforts

Requirements

  • 2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
  • Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes
  • Excellent communication skills, with the ability to explain technical concepts clearly
  • Proven success in managing case queues and driving efficient, accurate resolutions
  • Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems
  • Ability to translate technical details into clear, customer-friendly explanations

Nice to have

  • Proficiency in Microsoft Excel, managing and manipulating multi-source, high-volume datasets to support various business applications
  • Experience working with CaptivateIQ (or similar sales compensation and business automation tools)
  • Past experience in relevant or adjacent industries: Revenue Operations or Finance
  • Familiarity with common business platforms such as Salesforce, Tableau, Snowflake, or NetSuite
  • Experience improving team processes, documentation, or internal tools
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