Technical Support Agent EMEA Job at 360Learning (Paris)

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3+ years experience within tech support function role, preferably in B2B Saas environment or bachelor’s degree in Information Technology, Computer Science, or a related field
Passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
Master an array of troubleshooting tools and concepts
Problem solving skills and an investigator mindset
Able to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
Basic knowledge of SQL for querying databases and resolving data-related issues
Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
Fluent French & English (US/UK)

Job Responsibility

Answer all queries from our French and English customers by email
Work in full autonomy
Answer to written requests from clients
Guarantee customer satisfaction and respect of our KPIs and SLAs
Get to know our product and all its features inside out
Work autonomously to identify and document bugs and have them solved by the R&D team
Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Start handling our most valuable customers by becoming a dedicated agent for some of them
Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
Become a subject-matter expert and treat escalations from your team members

What we offer

Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

Customer Success - EMEA - Scale

This role partners directly with rapidly growing customers across EMEA to drive ...

Location

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Must speak a second European language
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the EMEA market landscape and cultural nuances

Job Responsibility

Partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents
Administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
Own commercial outcomes across a defined portfolio of approximately 80 accounts
Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success - EMEA - Nordics

This role partners directly with customers across the Nordics Region to drive ad...

Location

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region
Fluent in Swedish and English
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the Nordics market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment

Job Responsibility

Partners directly with customers across the Nordics Region to drive adoption of the ElevenLabs platform
Administers onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyzes product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
Owns commercial outcomes across a defined set of accounts
Identifies expansion opportunities, drives renewals and upsells, and partners closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Product Manager - AI Creator

The Product Manager plays a central role in shaping and delivering high-impact p...

Location

Canada , Toronto

Salary:

Not provided

Docebo

Expiration Date

Until further notice

Requirements

5+ Years of experience as a Product Manager in a B2B SaaS company
Experience with Generative AI around topics such as LLMs, Prompt Engineering, AI Agents
Curious and proactive in learning about emerging technologies and their potential applications, including in generative AI and its applications in product development
Strong analytical skills
Confidence to influence, communicate and build relationships with key stakeholders, including C-suite executives, and global distributed teams
Comfortable working with global, distributed teams (Product Management & Engineering primarily in EMEA)
Confident working with C Suite Executives
Knowledge and experience working with different variations of Agile/Scrum
Ability to operate at various “levels” – strategy vs. execution, problem vs. solution
Excellent prioritization and communication skills to deliver the right things on time

Job Responsibility

Define and lead the development of features based on Generative AI (text, images, video) to assist and automate the creation of training materials
Translate the specific problems of learners, content creators and instructional designers into clear and actionable product requirements and user stories
Work closely with AI research, Engineering and Design teams to guide product development from concept through delivery, ensuring quality, usability, and time-to-market goals are met
Lead discovery activities aimed at deeply understanding the content creation workflow and authoring challenges
Conduct lead discovery activities, including user interviews, data analysis, and competitor research, to gain a deep understanding of user needs and inform product direction
Continuously prioritize the product backlog based on changing priorities, resource constraints, and new information gathered through feedback loops
Collaborate with other Product Managers and the Vice President of Product Line/Division to ensure consistency across product lines and to avoid duplication of efforts or conflicting roadmaps
Monitor product performance post-release, using data and customer feedback to assess success and inform continuous improvement
Coordinate product launches with cross-functional teams, ensuring documentation, training, and communications are ready to support internal and external stakeholders

Fulltime

New

Senior Manager - Field & Customer Marketing

The Senior Manager, Field & Customer Marketing will own the strategy, execution,...

Location

Salary:

Not provided

NovoEd

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, communications, hospitality, or a related field preferred
4–8 years of experience across field marketing, events, and/or customer marketing (B2B SaaS experience strongly preferred)
Proven ability to own programs end-to-end, from strategy through execution and measurement
Experienced events producer with strong attention to detail and operational rigor
Strong verbal and written communication skills
confident working with executives, customers, and partners
Comfortable working across Sales, Demand Generation, Customer Success, Product Marketing, and RevOps
Strong business acumen and analytical mindset
able to connect activities to pipeline and revenue outcomes
Ability to travel to support events

Job Responsibility

Strategize, plan, and execute a portfolio of in-person and hybrid events, including micro-events, executive dinners, meetups, customer roundtables, partner events, and large-scale conferences and tradeshows
Develop compelling event programming rooted in industry trends, market research, and NovoEd’s positioning across products
Own end-to-end event execution, including messaging, visual identity, AV experience, speaker management, logistics, and pre- and post-event communications
Partner closely with Demand Generation and Sales to ensure alignment on target accounts, messaging, follow-up motions, and pipeline outcomes
Translate event experiences into reusable content assets such as webinars, case studies, thought leadership, social content, and sales enablement materials
Design and execute customer marketing programs that drive customer engagement, adoption, expansion, and advocacy
Build and manage customer-led events and programming, including user groups, customer roundtables, executive exchanges, and customer speakers at industry events
Partner with Customer Success, Product Marketing, and RevOps to identify the right customers, stories, and moments across the lifecycle
Develop scalable programs that foster community, peer learning, and customer connection—both online and in person
Identify and activate customer advocates for events, content, sales references, and partner initiatives

What we offer

A collaborative, people-first work environment
Paid parental leave
Flexible vacation policy
Comprehensive health care coverage
Matching 401(k)
Work-from-home reimbursement
Phone and internet bill reimbursements

New

Sales Associate

Sales Associates keep people smiling at Aaron’s. On our team, you’ll be a positi...

Location

United States , Salem

Salary:

12.25 - 13.00 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

Solid communication skills
Desire to help customers
Able to perform a physical job including lifting 50 lbs. without help and 300 lbs. with a dolly
Age: 18 or older
High school diploma or equivalent preferred

Job Responsibility

Assist with cleaning, organizing, and moving merchandise
Help customers find what they need
Handle clerical duties like customer files and contracts
Maintain a positive sales floor environment
Consistently deliver excellent customer service and fulfilling sales responsibilities from generating leads to closing agreements
Process renewal payments
Ensure showroom floors are well-maintained and provide a warm, friendly environment

What we offer

401(k) Plan
Life Insurance
Work Today, Get Paid Tomorrow!
Paid Time Off
Exclusive Discounts
Direct Deposit
Sundays Off
Medical, dental and vision insurance
401(k) plan with contribution matching

New

Appliance Technician

To perform accurate diagnoses and repair of consumer electronics and appliances ...

Location

United States , Obetz

Salary:

20.00 - 25.00 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

Knowledge of most common consumer electronics and/or appliances
Experienced in trouble shooting to modular level
Ability to read schematics, research part and product information
Basic PC skills with the ability to navigate service software and vendor websites
No minimum experience required
2 years of technical experience preferred
Type I EPA Certification preferred for appliance technicians
Strong time management skills
Strong mechanical aptitude
Strong PC skills

Job Responsibility

Perform accurate diagnoses and repair of consumer electronics and appliances in the Service Center
Properly complete all necessary service orders / paperwork associated with the repair
Calculate estimates on all non-warranty repairs
Research product, part information, and determine warranty status
Ensures accurate documentation of service orders
Maintains a safe and clean work environment
Performs repairs in accordance with manufacturer specs and in a timely efficient manner
Communicates with retail store associates on product usage and training

What we offer

Medical, Dental, Vision
Employee Retirement Plan, 401(k)
Life Insurance
Paid Time Off (vacation, sick days, holidays)
Ongoing Training and Development
Tuition Reimbursement
Pay-on-Demand Options
Employee Assistance Program
Parental Leave Benefits
Flexible Spending Accounts

Fulltime

New

Warehouse Manager

Manages all fulfillment center and delivery activities to ensure operational exc...

Location

United States , Phoenix

Salary:

80000.00 - 100000.00 USD / Year

Aaron's

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in logistics and/or warehouse management
College-level education may be substituted for up to 2 years of experience
WMS experience and RF technology proficiency
Microsoft Office Suite proficiency
Management of Class A and Class B delivery fleet
Powered Industrial Truck (PIT) management
Security and Loss Prevention experience
Property and Asset maintenance oversight
OSHA and DOT safety training experience
Strong customer relations skills

Job Responsibility

Manages all fulfillment center and delivery activities to ensure operational excellence, efficiency, and compliance

What we offer

Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
Outstanding career training
Competitive performance incentives
Excellent advancement opportunities

Technical Support Agent EMEA

360Learning

Location:
France , Paris

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 01, 2025

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