Technical Support Agent EMEA Job at 360Learning (Paris)

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3+ years experience within tech support function role, preferably in B2B Saas environment or bachelor’s degree in Information Technology, Computer Science, or a related field
Passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
Master an array of troubleshooting tools and concepts
Problem solving skills and an investigator mindset
Able to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
Basic knowledge of SQL for querying databases and resolving data-related issues
Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
Fluent French & English (US/UK)

Job Responsibility

Answer all queries from our French and English customers by email
Work in full autonomy
Answer to written requests from clients
Guarantee customer satisfaction and respect of our KPIs and SLAs
Get to know our product and all its features inside out
Work autonomously to identify and document bugs and have them solved by the R&D team
Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Start handling our most valuable customers by becoming a dedicated agent for some of them
Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
Become a subject-matter expert and treat escalations from your team members

What we offer

Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

New

Customer Support Agent

We're looking for a talented and multilingual Customer Service Agent to service ...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken Italian and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events

New

Customer Support Agent

At Formlabs, we’re building the tools that make it possible for anyone to bring ...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Are business-fluent in written and spoken in Italian and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Are comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events

Support Specialist

We are evolving for 2026 and looking for a Support Specialist to anchor our bran...

Location

Portugal , Algés, Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

New

Customer Service Agent

We're looking for a talented and multilingual Customer Service Agent to service ...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken Italian and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events

Startup Growth Advisor EMEA

You are an expert in Vercel, you have incredible pattern recognition, and are at...

Location

United Kingdom , London

Salary:

Not provided

Vercel

Expiration Date

Until further notice

Requirements

Learn complex technical products quickly and enjoy reasoning about how modern web and AI-native applications are built and scaled
Can speak comfortably with developers and founders, using their language and earning credibility through insight rather than titles
Has strong sales acumen and experience owning revenue outcomes across a range of deal sizes and complexities
Believes that the best revenue outcomes come from deeply successful customers, not transactional selling
Brings a thoughtful, opinionated point of view on modern web infrastructure, frontend performance, and scaling tradeoffs
Thrives in ambiguity and enjoys shaping how a team and motion evolves from early to more structured
Is energized by ownership, accountability, and helping customers make smart decisions

Job Responsibility

Build trusted relationships with founders, developers, and technical leaders by quickly developing deep understanding of their architecture, use cases, and technical constraints
Use customer signals and usage patterns to determine the right next play and focus time on the highest-leverage opportunities for adoption, expansion, or re-engagement
Quarterback customers end-to-end, strategically deploying Sales Engineers, Developer Support Engineers, Product, and Support at the right moments to drive outcomes
Own and grow a portfolio of startup customers by partnering with them as they move from early adoption to scale
Partner with founders and developers as they adopt AI-native features and architectures, helping them understand how Vercel’s Frontend Cloud fits into a rapidly evolving developer ecosystem and supports new workloads, performance requirements, and scaling patterns
Use automation, agents, and self-built workflows to operate at high leverage and focus time and energy on the most impactful customer work
Operate comfortably in an evolving environment, helping refine early motions and turn what works into repeatable playbooks

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Customer Success - EMEA - Scale

This role partners directly with rapidly growing customers across EMEA to drive ...

Location

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Must speak a second European language
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the EMEA market landscape and cultural nuances

Job Responsibility

Partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents
Administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
Own commercial outcomes across a defined portfolio of approximately 80 accounts
Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success - EMEA - Nordics

This role partners directly with customers across the Nordics Region to drive ad...

Location

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region
Fluent in Swedish and English
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the Nordics market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment

Job Responsibility

Partners directly with customers across the Nordics Region to drive adoption of the ElevenLabs platform
Administers onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
Analyzes product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
Owns commercial outcomes across a defined set of accounts
Identifies expansion opportunities, drives renewals and upsells, and partners closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Technical Support Agent EMEA

360Learning

Location:
France , Paris

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 01, 2025

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360Learning

Location:France , Paris

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 01, 2025

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