Technical Support Agent EMEA Job at 360Learning

Technical Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3+ years experience within tech support function role, preferably in B2B Saas environment
Bachelor’s degree in Information Technology, Computer Science, or a related field
Passion for learning and ability to take complex technical information and turn it into engaging, easy-to-understand instructions with a client centricity mindset
Master an array of troubleshooting tools and concepts
Problem solving skills and an investigator mindset
Ability to work under pressure and adapt to a fast-changing environment (multitasking, prioritization…)
Basic knowledge of SQL for querying databases and resolving data-related issues
Experience with ticketing systems (e.g Zendesk), monitoring service applications (e.g Datadog) and basic understanding of HTTP APIs
Fluent French & English (US/UK)

Job Responsibility

Answer all queries from French and English customers by email
Work in full autonomy
Answer to written requests from clients (50% of the time)
Guarantee customer satisfaction and respect of our KPIs and SLAs
Get to know our product and all its features inside out
Work autonomously to identify and document bugs and have them solved by the R&D team
Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Start handling our most valuable customers by becoming a dedicated agent for some of them
Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
Become a subject-matter expert and treat escalations from your team members

What we offer

Package includes base salary, a variable component and equity
Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

New

Manager, Support Engineering EMEA

The Manager, Support Engineering – EMEA is responsible for leading a regional te...

Location

United Kingdom , London

Salary:

Not provided

Comcast Advertising

Expiration Date

Until further notice

Requirements

4-5 years experience in technical support, support engineering, Solutions Engineering, or a related customer-facing technical role, ideally within SaaS or ad-tech
Experience supporting, mentoring, or coordinating the work of a support team (formal line management experience is a plus but not essential), with exposure to performance management, coaching, and career development practices
Strong understanding of support operations, including SLAs, ticket prioritisation, escalation handling, and major incident management (e.g., P1 response and update expectations)
Ability to troubleshoot and provide client-facing support in an engineering environment, working closely with Product and Engineering teams to drive resolution
Excellent written and verbal communication skills, with a clear, structured style suited to both technical and non-technical audiences
Proven track record of driving process improvement and/or automation within a support or operations context
Comfortable working in a global, matrixed environment and partnering across time zones and functions

Job Responsibility

Lead and develop the EMEA Support Engineering team through clear goals, regular feedback, and ongoing coaching, including daily reviews and guidance on case handling and communication
Deliver high-quality support within SLAs, overseeing ticket and incident management (including major incidents and escalations) and ensuring consistent, timely resolutions and clear client-facing communication
Act as an escalation point for complex or sensitive tickets, ensuring appropriate prioritisation, stakeholder updates (including Account teams), and alignment with Engineering on resolution paths
Improve support processes and tools to drive efficiency, scalability, and quality, including documentation, knowledge sharing, and opportunities for automation
Monitor and act on key performance metrics (e.g., response/resolution times, SLA adherence, backlog, customer satisfaction) to guide team and process improvements
Partner closely with Product, Engineering, Solutions Engineering, and Account Management to represent the voice of the customer and Support, especially around product launches, incidents, and recurring issues
Promote continuous improvement, reducing manual work and enhancing both customer and agent experiences through better tooling, workflows, and training
Collaborate globally with Support leadership and regional partners to maintain aligned standards, processes, and tools
Model effective ways of working, exercising sound judgment, supporting on-call/after-hours needs where required, and performing other duties as assigned

What we offer

Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Fulltime

Customer Support Agent - German speaking

At Formlabs, we’re building the tools that make it possible for anyone to bring ...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken German and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

Technical Customer Support Agent

At Formlabs, we’re building the tools that make it possible for anyone to bring ...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken French and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events

New

L2/L3 Technical Customer Support Agent

We use essential cookies to make our site work. With your consent, we may also u...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken in Italian and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Are comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

Customer Support Agent

We're looking for a talented and multilingual Customer Service Agent to service ...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken Italian and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events

Customer Support Specialist – Hospitality SaaS

GuestCentric is the leading provider of cloud-based digital marketing software a...

Location

Portugal , Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

Technical Customer Service Agent

We're looking for a talented and multilingual Technical Customer Service Agent t...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken French and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events

Technical Support Agent EMEA

360Learning

Location:
Spain

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 01, 2025

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