CrawlJobs Logo

Technical Support Advisory

https://www.microsoft.com/ Logo

Microsoft Corporation

Location Icon

Location:
India , Multiple Locations

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.

Job Responsibility:

  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will drive technical triages on upcoming products/complex technical subjects for overall improvement of team performance. Perform case reviews to derive actionable process or technical feedback
  • share at the regional or global level
  • Managing Collaborative Activities: Manage highly complex escalated problems, involving broad product knowledge or in-depth product specialty
  • Mentor engineers and other Technical Advisors to be more effective collaborators
  • Supportability Activities: Contribute to customer self-help and volume deflection initiatives. Analyze case trends to Influence, improve, and/or propose fixes to the development of products and features
  • Process Improvement: Refine processes as needed by collaborating with global teams and product groups. Act as liaison between engineering teams and support teams to ensure process is refined and works correctly
  • Serve as an early warning system and put plans in place to proactively mitigate issues
  • Champion modern support engineering practices and AI-native delivery models
  • Scale & Targeted Growth Enablement Leverage mature delivery capabilities to enable the EIP program, supporting teams through the Activate, Accelerate, and Elevate phases
  • Orchestrate cross-functional dependencies to ensure operational readiness, coaching enablement, and integration with Tech Support models
  • Act as the on-the-ground execution lead, absorbing cross-location follow-through and reducing coordination cycles across SBUs and LOBs
  • Nebula & AI Transformation Enablement Serve as a conduit for senior executives to engage, sponsor, and accelerate AI and innovation initiatives at scale
  • Translate innovation strategy into practical site-level execution and accelerating value realization
  • Support rollout and adoption of AI-powered support experiences, automation, and experimentation frameworks
  • People Development & Frontier Engagement Drive Frontier Transformation by advancing people development across sites - building capability, operational maturity, and future-ready skills aligned to AI-enabled delivery models
  • Serve as a conduit for senior executives to drive Frontier team efforts (AI + Human capabilities) - enabling structured engagement, sponsorship, coaching, and cross-site learning to accelerate alignment and execution
  • Global CSS & A&I Alignment Serve as the execution bridge between global CSS & A&I priorities and regional delivery
  • Ensure alignment to global standards, success metrics, and transformation goals
  • Provide timely execution insights to inform global planning and prioritization

Requirements:

  • Strong cross-functional collaboration and stakeholder engagement in complex enterprise environments
  • Ability to analyze operational dependencies, risks, and readiness signals and provide informed recommendations
  • Experience working in large, matrixed organizations with multiple teams and leadership stakeholders
  • Demonstrated ability to influence outcomes without direct authority
  • Experience coordinating with external vendors or service partners in operational or IT environments
  • Strong organizational awareness and problem-framing skills in ambiguous or evolving situations
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Additional Information:

Job Posted:
April 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Microsoft Corporation - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Advisory

Personnel Computer Support Technician

The Personnel Computer Support Technician conducts computer systems hardware and...
Location
Location
United States , Charleston
Salary
Salary:
Not provided
chickasaw.com Logo
Chickasaw Nation Industries, Inc (CNI)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to obtain a customer clearance for access to facilities, equipment and property
  • CompTIA Security+
  • Must be able to perform job duties in extreme, cold, dark, work environments
  • Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica
  • Must pass medical and dental examination prior to deployment
  • Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques
  • Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications
  • Ability to analyze and develop complex design objectives
  • Proven ability to perform in an advisory capacity and to make recommendations for resolving issues
  • Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office
Job Responsibility
Job Responsibility
  • Required travel to Antarctica six (6) months a year or on a rotational basis with IT team
  • Performs the necessary IT services in support of the USAP to include. Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained
  • Performs IT installation, maintenance and life-cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment
  • Performs infrastructure and desktop updates for NPP and USAP Systems as required
  • Performs technical support in the installation of program/project unique IT systems/equipment hardware, software, sensors, and associated peripherals
  • Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests
  • Performs computer hardware and software installation and operational verification testing
  • modifies and/or updates special purpose computer programs
  • and performs system/equipment operational testing
  • Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Company Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401(K) Immediate Vesting
  • Professional Development Assistance
  • Legal Aid Assistance Program
  • Family Planning / Fertility Assistance
  • Personal Time Off
  • Fulltime
Read More
Arrow Right

Field Service Liaison Representative

Field Service Liaison Representative role for Bombardier Aircraft Services (BAS)...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive knowledge of Bombardier Customer Support programs and service network
  • Ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft
  • Familiarity with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
  • Ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies
  • Strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively
  • College or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance
  • or a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required)
  • Minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft
  • Excellent troubleshooting and problem-solving skills
  • Available for occasional travel and flexible/asynchronous work schedules
Job Responsibility
Job Responsibility
  • Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center (‘Service Center’)
  • Support engineers, technicians and customers with aircraft in-work at the Service Center
  • Expect to occasionally be available on-call after regular work hours to assist customers and/or support Service Center issues as required
  • Occasional regional travel may be expected
  • however primary objective is to provide technical support and guidance on Bombardier aircraft undergoing maintenance at the Service Center
  • Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
  • Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization, including Owners, CEOs/COOs, VPs, Directors, Air Crew, PAs, and other customer staff
  • Collaborate with all levels of Service Center personnel, including technicians, customer service representatives, management, and other support staff
  • Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’
  • Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services at the designated Service Center
  • Fulltime
Read More
Arrow Right
New

Technical Support Advisory

We are looking for an individual who is a service delivery focused subject matte...
Location
Location
Costa Rica , San José
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • 3+ years of prior product, customer support and/or technical support experience
  • Proficiency in technological understanding on various Microsoft technologies (Azure, Windows, cybersecurity, Active Directory) or similar technologies with other companies
  • Project management skills, able to orchestrate teams within a fast-paced environment collaborating with cross-functional teams, leading teams indirectly
  • Ability to monitor key performance indicators (KPIs), metrics and SLAs related to technology delivery and team performance
  • Understanding on customer service approach including escalations, conflict resolution with a focus on customer satisfaction demonstrating communication skills
  • English Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience
  • OR equivalent experience
  • English Language: confident in reading, writing, and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
Job Responsibility
Job Responsibility
  • Team Readiness & Development: ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience OR equivalent experience
  • English Language: confident in reading, writing, and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience
  • OR equivalent experience
  • English Language: confident in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Microsoft Cloud Background Check
Job Responsibility
Job Responsibility
  • Team Readiness & Development: ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience OR equivalent experience
  • English Language: confident in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience
  • OR equivalent experience
  • English Language: confident in reading, writing, and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy