CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Advisory

Romania, Bucharest · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.

Job Responsibility

  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience
  • Proven expertise and deep troubleshooting experience in one or several of the areas below: Microsoft App Services or related Azure services (I.E. Function apps, Static Web apps, Azure App Services and Azure App Services Containers)
  • DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian -Azure Monitor, Log Analytics, Application Insights, Azure Automation, and related observability tools
  • Proficiency in scripting (PowerShell, Python) and Infrastructure-as-Code (ARM templates, Terraform)
  • Familiarity with Azure Policy, RBAC, and governance frameworks
  • Ability to read, write and speak fluent English
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have

  • Experience working in a customer service environment, retail, sales, etc
  • Extraordinary collaborator and ability to influence without authority
  • Experience in using innovative technologies such as AI in everyday life
  • Experience working in a dynamic team environment
  • Experience with problem solving and providing solutions to customers
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Support Advisory

8 matching positions

New

Technical Support Advisory

We are looking for an individual who is a service delivery focused subject matte...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience. OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
  • 3+ years of prior product, customer support and/or technical support experience
  • experience with Azure data and analytics technologies, including any of the following: Microsoft Fabric, Azure Synapse Analytics, Azure Databricks, Azure Cosmos DB, Azure SQL Database, SQL Server on Azure Virtual Machines, or Azure SQL Managed Instance
  • English Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
  • 3+ years of prior product, customer support and/or technical support experience
  • English Language: confident in reading, writing and speaking OR Fluent in German, French, Italian and confident in reading, writing and speaking English
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience
  • OR equivalent experience
  • English Language: confident in reading, writing, and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
Job Responsibility
Job Responsibility
  • Team Readiness & Development: ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience
  • OR equivalent experience
  • English Language: confident in reading, writing, and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

We are looking for an individual who is a service delivery focused subject matte...
Location
Location
Costa Rica , San José
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • 3+ years of prior product, customer support and/or technical support experience
  • Proficiency in technological understanding on various Microsoft technologies (Azure, Windows, cybersecurity, Active Directory) or similar technologies with other companies
  • Project management skills, able to orchestrate teams within a fast-paced environment collaborating with cross-functional teams, leading teams indirectly
  • Ability to monitor key performance indicators (KPIs), metrics and SLAs related to technology delivery and team performance
  • Understanding on customer service approach including escalations, conflict resolution with a focus on customer satisfaction demonstrating communication skills
  • English Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

We are looking for an individual who is a service delivery focused subject matte...
Location
Location
India , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong cross-functional collaboration and stakeholder engagement in complex enterprise environments
  • Ability to analyze operational dependencies, risks, and readiness signals and provide informed recommendations
  • Experience working in large, matrixed organizations with multiple teams and leadership stakeholders
  • Demonstrated ability to influence outcomes without direct authority
  • Experience coordinating with external vendors or service partners in operational or IT environments
  • Strong organizational awareness and problem-framing skills in ambiguous or evolving situations
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will drive technical triages on upcoming products/complex technical subjects for overall improvement of team performance. Perform case reviews to derive actionable process or technical feedback
  • share at the regional or global level
  • Managing Collaborative Activities: Manage highly complex escalated problems, involving broad product knowledge or in-depth product specialty
  • Mentor engineers and other Technical Advisors to be more effective collaborators
  • Supportability Activities: Contribute to customer self-help and volume deflection initiatives. Analyze case trends to Influence, improve, and/or propose fixes to the development of products and features
  • Process Improvement: Refine processes as needed by collaborating with global teams and product groups. Act as liaison between engineering teams and support teams to ensure process is refined and works correctly
  • Serve as an early warning system and put plans in place to proactively mitigate issues
  • Champion modern support engineering practices and AI-native delivery models
  • Scale & Targeted Growth Enablement Leverage mature delivery capabilities to enable the EIP program, supporting teams through the Activate, Accelerate, and Elevate phases
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience OR equivalent experience
  • English Language: confident in reading, writing, and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • 3+ years of prior product, customer support and/or technical support experience OR equivalent experience
  • English Language: confident in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
  • ensure process compliance and progression of cases to help solve increasingly complex technical issues
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback
  • Fulltime
Read More
Arrow Right