Technical Support Advisory Job at Microsoft Corporation (Mexico City)

Personnel Computer Support Technician

The Personnel Computer Support Technician conducts computer systems hardware and...

Location

United States , Charleston

Salary:

Not provided

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

Must be able to obtain a customer clearance for access to facilities, equipment and property
CompTIA Security+
Must be able to perform job duties in extreme, cold, dark, work environments
Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica
Must pass medical and dental examination prior to deployment
Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques
Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications
Ability to analyze and develop complex design objectives
Proven ability to perform in an advisory capacity and to make recommendations for resolving issues
Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office

Job Responsibility

Required travel to Antarctica six (6) months a year or on a rotational basis with IT team
Performs the necessary IT services in support of the USAP to include. Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained
Performs IT installation, maintenance and life-cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment
Performs infrastructure and desktop updates for NPP and USAP Systems as required
Performs technical support in the installation of program/project unique IT systems/equipment hardware, software, sensors, and associated peripherals
Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests
Performs computer hardware and software installation and operational verification testing
modifies and/or updates special purpose computer programs
and performs system/equipment operational testing
Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required

What we offer

Medical
Dental
Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

Field Service Liaison Representative

Field Service Liaison Representative role for Bombardier Aircraft Services (BAS)...

Location

Singapore , Singapore

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Extensive knowledge of Bombardier Customer Support programs and service network
Ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft
Familiarity with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
Ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies
Strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively
College or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance
or a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required)
Minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft
Excellent troubleshooting and problem-solving skills
Available for occasional travel and flexible/asynchronous work schedules

Job Responsibility

Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center (‘Service Center’)
Support engineers, technicians and customers with aircraft in-work at the Service Center
Expect to occasionally be available on-call after regular work hours to assist customers and/or support Service Center issues as required
Occasional regional travel may be expected
however primary objective is to provide technical support and guidance on Bombardier aircraft undergoing maintenance at the Service Center
Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization, including Owners, CEOs/COOs, VPs, Directors, Air Crew, PAs, and other customer staff
Collaborate with all levels of Service Center personnel, including technicians, customer service representatives, management, and other support staff
Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’
Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services at the designated Service Center

Fulltime

New

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
3+ years of prior product, customer support and/or technical support experience OR equivalent experience
English Language: confident in reading, writing, and speaking
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Fulltime

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
3+ years of prior product, customer support and/or technical support experience
OR equivalent experience
English Language: confident in reading, writing and speaking
Ability to meet Microsoft, customer and / or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Team Readiness & Development: ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Fulltime

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
3+ years of prior product, customer support and/or technical support experience OR equivalent experience
English Language: confident in reading, writing and speaking
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Fulltime

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
3+ years of prior product, customer support and/or technical support experience
OR equivalent experience
English Language: confident in reading, writing, and speaking
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Fulltime

Technical Support Advisory

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
3+ years of prior product, customer support and/or technical support experience OR equivalent experience
English Language: confident in reading, writing and speaking
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Fulltime

Field Service Liaison Representative

Field Service Liaison Representative role for Bombardier Aircraft Services (BAS)...

Location

Singapore , Singapore

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Extensive knowledge of Bombardier Customer Support programs and service network
Ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft
Familiarity with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
Ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies
Strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively
College or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance
or a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required)
Minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft
Excellent troubleshooting and problem-solving skills
Available for occasional travel and flexible/asynchronous work schedules

Job Responsibility

Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center (‘Service Center’)
Support engineers, technicians and customers with aircraft in-work at the Service Center
Be available on-call after regular work hours to assist customers and/or support Service Center issues as required
Occasional regional travel
Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization
Collaborate with all levels of Service Center personnel
Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’
Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services at the designated Service Center
Educate, coordinate, and disseminate technical deliverables such as Advisory Wires, Service Bulletins, Technical Publications, Technical Campaigns

Fulltime

Technical Support Advisory

Microsoft Corporation

Location:
Mexico , Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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