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Technical Support Advisory - Purview Compliance

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Microsoft Corporation

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Location:
Costa Rica , San José

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.

Job Responsibility:

  • Team Readiness & Development: You will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps
  • Case Management (Delivery Excellence): You will perform case reviews to ensure process compliance
  • Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives
  • Process Improvement: You analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback

Requirements:

  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership OR 2+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
  • 2+ years experience working with Data Loss Prevention, eDiscovery, Information Protection, and Records Management
  • 1+ year of cybersecurity exposure such as MS Defender for Office or similar products working as administrators on email protection practices, cyber threats including phishing and malware, attack simulation training, policy management
  • Prior troubleshooting experience in Microsoft Office environments
  • Ability to read, write and speak fluent English
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice to have:

  • Microsoft Certifications (SC-900)
  • Basic knowlegde or understanding of Purview Compliance
  • Experience working with co-sourcing teams

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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