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Technical Support Advisor

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Brook-St Hiredonline

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Location:
United Kingdom , Belper

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27394.00 GBP / Year
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Job Description:

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Job Responsibility:

  • Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team
  • Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress
  • Assist in the development and implementation of technical projects, contributing valuable insights and guidance
  • Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends

Requirements:

  • Proven customer service experience
  • GCSE Grade 4 or equivalent in English
  • Good knowledge of Microsoft applications and web-based platforms
  • Previous contact centre experience is preferred but not essential

Nice to have:

Previous contact centre experience

What we offer:
  • Comprehensive Training: 4-week training program to ensure you're fully equipped for the role
  • Annual Bonus: A bonus scheme based on performance
  • Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu
  • Pension Scheme: Company contributes 7%, and employees pay 1%
  • Employee Assistance Programme: Support for personal and professional matters
  • Health Benefits: Free flu jabs and eye tests
  • On-Site Amenities: Subsidised bistro and coffee shop
  • Employee Benefits Hub: Access to additional discounts and offers

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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