Technical Support Advisor Job at Brook-St Hiredonline (Belper)

Technical Support Advisor

As a Technical Support Advisor, you will play a critical role in ensuring the su...

Location

Salary:

Not provided

SpryPoint

Expiration Date

Until further notice

Requirements

Utility Industry Experience: Proven experience with utility billing practices, rate structures, and regulatory requirements is required for this role
Experience: Previous experience in technical support, IT help desk, or a related field, ideally operating at a level where you made routine decisions independently within a defined scope
Resourcefulness: A track record of using data, previous ticket history, and structured frameworks to make informed choices. You must be able to suggest workarounds and solve complex problems in unfamiliar systems
Communication: Excellent communication skills with the ability to explain and justify resolutions for client issues. You must be able to listen attentively to clients and maintain a calm tone when facing frustration

Job Responsibility

Escalation & Leadership: Serve as the primary escalation point for Technical Support Specialists, helping to remove roadblocks and troubleshoot advanced technical issues. You will mentor junior team members on decision-making techniques and handling complex client interactions
Advanced Troubleshooting: Explore logs (beyond basic interfaces) in greater detail to understand specific issues and identify potential code-level problems. You will define workarounds when experiencing roadblocks and resolve issues within Service Level Agreements (SLA)
Process & Product Ownership: Act as a liaison between clients and product development for feature requests and bug fixes, identifying issues that require developer intervention. You will facilitate process reviews to identify opportunities for efficiency and improvements in business processes
Client Success: Nurture client relationships to ensure a high level of satisfaction and facilitate solutions for client financial processes. You will engage in direct but professional discussions to resolve misunderstandings and manage escalated conflicts
Documentation & Knowledge: Contribute to and improve internal business processes, troubleshooting guides, and self-service articles

What we offer

Remote-first environment with flexible working hours across North America
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $500 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection - Annual company events and team offsites that bring us together

Fulltime

Bathroom Technical Support Advisor

As a Bathroom Technical Support Advisor, you'll be the go-to expert for customer...

Location

United Kingdom , Chard

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
Strong communication and customer service skills
Ability to read and interpret technical drawings and documents
IT proficiency and familiarity with CRM systems
A proactive, detail-oriented, and customer-focused approach

Job Responsibility

Responding to technical enquiries via phone and email, offering expert advice on installation and product use
Investigating and resolving customer complaints and queries within set timescales
Producing 2D and 3D survey drawings using CAD software
Advising on product specifications and compatibility, including replacement parts
Supporting warranty claims and processing replacements in line with company policies
Coordinating service calls with field engineers and liaising with customers
Recording product issues and tracking resolutions using EFACS software
Supporting the wider Customer Service team with technical knowledge and daily tasks

What we offer

Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
Secure Your Future: Life Assurance and General Income Protection Insurance
Peace of Mind: Company Sick Pay and Eye Care Assistance
Cycle Friendly: Bike to Work Scheme
Festive Break: Christmas Shutdown
Recognition & Rewards: Long Service Awards and Company Events

Fulltime

New

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

New

Technical Advisor

Our client is looking for a Technical Advisor to join their Service Technical de...

Location

United Kingdom , Belper

Salary:

27349.00 GBP / Year

HGV TRAINING NETWORK

Expiration Date

Until further notice

Requirements

Strong technical aptitude and curiosity to understand how things work
Experience in Level 3 technical support (ideal), with in-depth problem-solving skills
Level 1 or 2 support experience considered if you demonstrate strong problem-solving ability
GCSE Grade 4 or above (or equivalent) in English
Computer literacy, including Microsoft applications and Salesforce
Excellent communication skills and a team-oriented mindset
Call centre experience is beneficial but not essential

Job Responsibility

Provide technical advice to Gas Safe registered engineers and end users
Diagnose and explain technical issues with clarity, accuracy, and diplomacy
Deliver outstanding customer service over the phone in a fast-paced environment
Work towards KPIs, ensuring performance and customer satisfaction
Embrace seasonal demand: winter is busy with back-to-back calls, while summer offers quieter periods for training and development

What we offer

Up to £1,500 bonus
25 days holiday + bank holidays
Generous pension scheme for long-term financial security
Modern, refurbished contact centre with sit-stand desks to boost productivity and wellbeing
Clear shift planning to support work-life balance
Fun team-building events and competitions
Full product training provided

Fulltime

Field Technical Support - NonStop Servers

Field Technical Support role providing onsite technical services for HPE NonStop...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
3+ years of experience supporting HPE NonStop systems in enterprise environments
Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems
Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY
Familiarity with ITIL processes (Incident, Problem, Change Management)
Excellent troubleshooting, communication, and customer service skills
HPE ASE/MASE – NonStop Systems certification preferred
ITIL Foundation or higher certification preferred
Individual contributors at Intermediate job-level for a minimum of three years
Experience with HPE Nonstop, HPE Unix, or Linux operating system

Job Responsibility

Provide Level 1/2 technical support for incidents related to HPE NonStop hardware and software
Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary
Perform root cause analysis and implement permanent fixes to prevent recurrence
Apply advanced technical knowledge to operate one or more technology areas
Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems
Apply patches, firmware updates, and software upgrades in coordination with customer change management processes
Implement approved changes to system configurations, ensuring minimal disruption to business operations
Serve as a trusted advisor to customers, providing technical guidance and recommendations
Participate in customer review meetings and contribute to continuous service improvement initiatives
Work closely with HPE internal teams, including engineering, product support, and account management

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
Proactively escalates and brings people with required expertise together to bring critical issues to closure
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects
Assist customer in making use of proactive consulting services

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Field Technical Support - NonStop Servers

Field Technical Support role providing onsite technical services for HPE NonStop...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
5+ years of experience supporting HPE NonStop systems in enterprise environments
Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems
Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY
Familiarity with ITIL processes (Incident, Problem, Change Management)
Excellent troubleshooting, communication, and customer service skills
HPE ASE/MASE – NonStop Systems certification preferred
ITIL Foundation or higher certification preferred
Individual contributors at Specialist job-level for a minimum of three years
Experience with HPE Nonstop, HPE Unix, or Linux operating system

Job Responsibility

Provide Level 2/3 technical support for incidents related to HPE NonStop hardware and software
Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary
Perform root cause analysis and implement permanent fixes to prevent recurrence
Apply advanced technical knowledge to operate one or more technology areas
Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems
Apply patches, firmware updates, and software upgrades in coordination with customer change management processes
Implement approved changes to system configurations, ensuring minimal disruption to business operations
Serve as a trusted advisor to customers, providing technical guidance and recommendations
Participate in customer review meetings and contribute to continuous service improvement initiatives
Work closely with HPE internal teams, including engineering, product support, and account management

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises, Network service providers
ITIL Framework process knowledge
Experience with automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Provide relevant technical inputs to facilitate and expedite escalated problem resolution
Proactively escalate and bring people with required expertise together
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Support Advisor

Brook-St Hiredonline

Location:
United Kingdom , Belper

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 28, 2025

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Location:United Kingdom , Belper

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 28, 2025

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Job Posted:
December 28, 2025