Technical Support Advisor Job at Brook-St Hiredonline (Belper)

New

Technical Support Advisor

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

199400.00 - 299200.00 RON / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
3+ years of prior product, customer support and/or technical support experience
Nice to have technical expertise in one of the following technologies: Microsoft Fabric, Azure Synapse Analytics, Model as a Service (MaaS), Azure Databricks, Azure Cosmos DB, Azure SQL Database, SQL Server on Azure Virtual Machines, Azure SQL Managed Instance
English Language: confident in reading, writing and speaking
OR Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role

Job Responsibility

Team Readiness & Development: Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): Perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: Contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

What we offer

Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

Technical Support Advisor

We are looking for an individual who is a service delivery focused subject matte...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
3+ years of prior product, customer support and/or technical support experience
English Language: confident in reading, writing and speaking
Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Fulltime

Technical Support Advisor

Brook Street is working with a leading Belper based boiler company looking for e...

Location

United Kingdom , Belper

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven customer service experience
GCSE Grade 4 or equivalent in English
Good knowledge of Microsoft applications and web-based platforms

Job Responsibility

Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team
Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress
Assist in the development and implementation of technical projects, contributing valuable insights and guidance
Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends

What we offer

Comprehensive Training: 4-week training program
Annual Bonus: A bonus scheme based on performance
Annual Leave: 25 days of annual leave
Pension Scheme: Company contributes 7%, and employees pay 1%
Employee Assistance Programme: Support for personal and professional matters
Health Benefits: Free flu jabs and eye tests
On-Site Amenities: Subsidised bistro and coffee shop
Employee Benefits Hub: Access to additional discounts and offers

Fulltime

Technical Support Advisor

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
Advanced analytical problem solving
Ability to evaluate complex tradeoffs involving risk, cost, and resources
Strong judgment in ambiguous, high impact situations
Deep technical credibility across products or specialized domains
Ability to influence without authority across engineering and global teams
Strong understanding of supportability, escalation models, and service design
Clear, adaptable communication across diverse stakeholders
Conflict resolution and negotiation skills
Ability to align global teams toward common outcomes

Job Responsibility

Manage the most complex and sensitive escalations, requiring broad and deep product knowledge or specialized technical expertise
Oversee swarming, emerging issues, and other operational processes, ensuring ownership and accountability through resolution
Serve as a technical authority and escalation point, guiding other advisors, engineers, and partner teams on complex issues
Relay customer and support feedback into product and engineering channels to influence future improvements
Collaborate with global support teams and product groups to refine, influence, or propose changes to products and features
Act as a liaison between engineering and support, ensuring processes are practical, scalable, and effective
Proactively identify risks and gaps, putting mitigation plans in place before customer impact occurs
Propose and evangelize process, policy, and KB improvements based on real world support insights

Fulltime

Technical Support Advisor

Brook Street is working with a leading Belper based boiler company looking for e...

Location

United Kingdom , Belper

Salary:

27394.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven customer service experience
GCSE Grade 4 or equivalent in English
Good knowledge of Microsoft applications and web-based platforms
Previous contact centre experience is preferred but not essential

Job Responsibility

Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team
Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress
Assist in the development and implementation of technical projects, contributing valuable insights and guidance
Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends

What we offer

Comprehensive Training: 4-week training program to ensure you're fully equipped for the role
Annual Bonus: A bonus scheme based on performance
Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu
Pension Scheme: Company contributes 7%, and employees pay 1%
Employee Assistance Programme: Support for personal and professional matters
Health Benefits: Free flu jabs and eye tests
On-Site Amenities: Subsidised bistro and coffee shop
Employee Benefits Hub: Access to additional discounts and offers

Fulltime

New

Technical Support Advisor (Spanish Speaker) I Bókun

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector
Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently
Basic working knowledge of CSS, HTML, and website CMS tools
A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution
Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues
Openness to learn new and complex topics, constructive feedback and adaptability to business changes
Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues
Fluency in written and spoken English and Spanish
Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision
Flexibility to work shift patterns, including occasional weekends

Job Responsibility

Diagnosing and resolving technical issues while ensuring a seamless customer experience
Handling a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills
Using all available tools and resources to accurately triage and resolve customer issues or escalate them to the appropriate teams as needed
Managing inbound and outbound communication in English and Spanish across multiple channels, including email, phone, video calls with screen sharing, and chat
Researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution
Maintaining clear troubleshooting documentation, acting as an internal escalation point for Tier 1 support cases, and collaborating closely with technical teams to manage escalations effectively

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
Work your way with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Customer Service Technical Support Advisor with German

Support major German automotive clients to ensure smooth production of vehicles....

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Customer Focus: communicate with customers professionally
Teamwork: collaborative with a can-do attitude
Taking Ownership: dedicated and takes initiative
Problem-Solving: proactive in identifying solutions
Eagerness to Learn: passion for continuous improvement
Language Proficiency: fluent in German and English at a professional level
Time Management: ability to manage time and prioritize in a fast-paced environment
Technical Awareness: basic understanding of IT infrastructure and troubleshooting
Familiarity with tools such as SNOW (ServiceNow), Putty, Outlook, and Teams is a plus

Job Responsibility

Maintaining communication with customers and resolvers (B2B relationship)
Informing customers about progress of resolutions
Coordinating resolver teams
Tracking and following up on assigned incidents
Intervening to accelerate resolution process, including escalations

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages
Employee Assistant Program (financial, lawyer, psychological support)

Fulltime

Bathroom Technical Support Advisor

As a Bathroom Technical Support Advisor, you'll be the go-to expert for customer...

Location

United Kingdom , Chard

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
Strong communication and customer service skills
Ability to read and interpret technical drawings and documents
IT proficiency and familiarity with CRM systems
A proactive, detail-oriented, and customer-focused approach

Job Responsibility

Responding to technical enquiries via phone and email, offering expert advice on installation and product use
Investigating and resolving customer complaints and queries within set timescales
Producing 2D and 3D survey drawings using CAD software
Advising on product specifications and compatibility, including replacement parts
Supporting warranty claims and processing replacements in line with company policies
Coordinating service calls with field engineers and liaising with customers
Recording product issues and tracking resolutions using EFACS software
Supporting the wider Customer Service team with technical knowledge and daily tasks

What we offer

Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
Secure Your Future: Life Assurance and General Income Protection Insurance
Peace of Mind: Company Sick Pay and Eye Care Assistance
Cycle Friendly: Bike to Work Scheme
Festive Break: Christmas Shutdown
Recognition & Rewards: Long Service Awards and Company Events

Fulltime

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Technical Support Advisor

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