Technical Support Administrator, Office Angels

Office Angels

Location:
United Kingdom, Basingstoke

Category:
IT - Administration

Contract Type:
Not provided

Salary:

25000.00 - 28000.00 GBP / Year

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Job Description:

Join our team as a Technical Support Administrator with a Chemistry background. We are looking for a motivated and well-organised individual to join our team in Basingstoke. This role involves providing technical support to customers, coordinating with manufacturing sites, managing technical documentation, and supporting the wider office team.

Job Responsibility:

Customer Communication: Engage with UK customers, European distributors, and our sales team via phone and email to provide high-quality technical support
Customer Support: Assist UK customers to enhance their industrial management processes
HSE Compliance: Collaborate with the sales team to ensure adherence to the latest Health, Safety and Environmental regulations
Sample Coordination: Prepare and dispatch sample packs to customers, and analyse returned samples
Results Management: Review and communicate analytical findings clearly and accurately
Technical Enquiries: Handle technical questions from customers and the sales team
R&D Liaison: Work closely with our internal laboratories on technical projects
Manufacturing Communication: Coordinate with our manufacturing sites in the UK and Europe on production and quality control matters
Technical Information Distribution: Ensure that product and technical information is effectively shared between Product Managers, Sales Teams, and Distributors
Document Management: Maintain Technical Data Sheets, Reference Papers, and Training Documentation
Safety Compliance: Collaborate with external consultants to keep Safety Data Sheets and UFI codes up to date
General Office Support: Provide administrative and organisational support to the wider office team as required

Requirements:

BSc in Chemistry (or closely related scientific discipline)
Strong written and verbal communication skills
Highly organised with excellent attention to detail
Self-motivated with the ability to work both independently and as part of a team
Competent IT skills, including Microsoft Office applications

What we offer:

Comprehensive training and professional development
Opportunity to participate in the annual bonus programme
25 days' holiday plus 8 statutory bank holidays
Company pension scheme
Convenient central Basingstoke location with free parking, secure cycle storage, and on-site gym facilities

Additional Information:

Job Posted:
October 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Administrator