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Office Angels Logo Office Angels · IT - Administration

Technical Support Administrator

United Kingdom, Basingstoke 25000.00 - 28000.00 GBP / Year · Job Posted October 20, 2025
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Job Description

Join our team as a Technical Support Administrator with a Chemistry background. We are looking for a motivated and well-organised individual to join our team in Basingstoke. This role involves providing technical support to customers, coordinating with manufacturing sites, managing technical documentation, and supporting the wider office team.

Job Responsibility

  • Customer Communication: Engage with UK customers, European distributors, and our sales team via phone and email to provide high-quality technical support
  • Customer Support: Assist UK customers to enhance their industrial management processes
  • HSE Compliance: Collaborate with the sales team to ensure adherence to the latest Health, Safety and Environmental regulations
  • Sample Coordination: Prepare and dispatch sample packs to customers, and analyse returned samples
  • Results Management: Review and communicate analytical findings clearly and accurately
  • Technical Enquiries: Handle technical questions from customers and the sales team
  • R&D Liaison: Work closely with our internal laboratories on technical projects
  • Manufacturing Communication: Coordinate with our manufacturing sites in the UK and Europe on production and quality control matters
  • Technical Information Distribution: Ensure that product and technical information is effectively shared between Product Managers, Sales Teams, and Distributors
  • Document Management: Maintain Technical Data Sheets, Reference Papers, and Training Documentation
  • Safety Compliance: Collaborate with external consultants to keep Safety Data Sheets and UFI codes up to date
  • General Office Support: Provide administrative and organisational support to the wider office team as required

Requirements

  • BSc in Chemistry (or closely related scientific discipline)
  • Strong written and verbal communication skills
  • Highly organised with excellent attention to detail
  • Self-motivated with the ability to work both independently and as part of a team
  • Competent IT skills, including Microsoft Office applications

What we offer

  • Comprehensive training and professional development
  • Opportunity to participate in the annual bonus programme
  • 25 days' holiday plus 8 statutory bank holidays
  • Company pension scheme
  • Convenient central Basingstoke location with free parking, secure cycle storage, and on-site gym facilities
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