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Capital International · IT - Administration

Technical Support Administrator

South Africa, Cape Town · Job Posted June 10, 2026
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Job Description

We are seeking a detail-oriented Technical Support Administrator to join our team, supporting both project-based initiatives and business-as-usual (BAU) activities. This role is also open to someone with a keen interest in building a career in financial services specifically within the AML/CDD/EDD risk review environment. Initially, the role will focus on reviewing existing client records to ensure compliance with AML/CFT regulations and supporting the implementation of a new iDCRM system, this will include remediation activities.

Job Responsibility

  • Conduct client risk assessments and apply appropriate risk ratings
  • Collect, review, and assess CDD and EDD documentation
  • Review and update client and introducer records within internal systems
  • Liaise with clients and stakeholders to obtain required information
  • Validate Source of Funds and Source of Wealth documentation
  • Ensure compliance with AML/CFT regulations and internal policies
  • Support wider team projects and operational activities as required

Requirements

  • Tertiary degree qualification
  • A background in compliance will be advantageous
  • Candidates currently studying towards completion of an Honours degree are encouraged to apply
  • A formal AML qualification obtained within the last four years is advantageous
  • Be detail orientated, with a high degree of accuracy
  • Strong analytical and problem-solving skills
  • Strong client communication skills (verbal and written) in relation to complex but routine matters
  • Strong skills are desired in all Microsoft applications
  • Strong organisational and time management skills
  • Consistently perform allocated tasks promptly within deadlines and to a high standard
  • Be understanding of the importance of responding promptly to customer queries and providing timely feedback
  • Promote trust in the workplace through open and honest communication with colleagues
  • Be able to effectively prioritise workloads based on customer and regulatory requirements
  • Inspire and motivate co-workers by maintaining a positive attitude
  • Think outside the box' to find a solution when a problem has been identified
  • Remain task focused to end result
  • Strong understanding of AML/CFT regulations and the ability to apply them in a practical, risk-based manner
  • Experience conducting CDD and EDD, including assessing documentation against regulatory requirements
  • and understanding corporate and trust structures
  • Ability to perform and document client risk assessments, including identifying high-risk indicators and applying appropriate mitigation
  • Knowledge of Source of Funds and Source of Wealth verification using independent sources
  • Sound judgement when assessing new business and ongoing client relationships
  • Ability to clearly document risk decisions, including all relevant risk and mitigating factors
  • Confident communication skills when engaging with clients and stakeholders, particularly regarding CDD/EDD requirements and deficiencies
  • Transactional monitoring client information to assess if its inline with expected activity or not

What we offer

  • Private health care
  • Life insurance
  • Flexible working hours
  • Pension scheme
  • Volunteering opportunities
  • Extensive training and development programmes
  • Access to innovative products
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