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Encore Global Logo Encore Global · IT - Administration

Technical Supervisor

Canada, Edmonton 28.30 - 34.66 / Hour · Job Posted January 23, 2026
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Job Description

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development.

Job Responsibility

  • Lead floor operations with a focus on customer service, staff leadership and development
  • Directly lead the technical team to ensure operational efficiencies and customer satisfaction
  • Participate in location administrative duties in support of onsite operations and for career development
  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
  • Troubleshoot technical issues and resolve problems quickly as they arise
  • Comply with all Company security and safety measures
  • Ensure equipment is secure from theft and/or damage when in use
  • Provide excellent service and strive to exceed the expectations and needs of internal and external customers
  • Maintain a positive relationship with all clients through effective communication
  • Meet with guests on site to ensure that their needs are met and the equipment setup is working properly
  • Monitor events and check in on customers throughout the day
  • Understand and foster the hotel/client relationship
  • Assist in training technicians on all floor activities and on hotel and ENCORE service expectations
  • Serve as a mentor for new hires
  • Model and reinforce a positive working environment centered around company values
  • Organize the daily floor activities to ensure the timely set up, refresh and removal of equipment
  • Perform daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling
  • Ensure the equipment sheets are updated and properly completed
  • Work with team to establish coordinated communications for the management of events
  • Attend venue meetings as needed (example = banquet event orders or pre-event conferences)
  • Perform preventative maintenance on equipment to keep it presentable and in good working condition
  • Lead the team in proper security, storage, transportation, and maintenance of equipment
  • Participate in physical inventory count processes as requested

Requirements

  • Bachelor’s degree is preferred
  • 3-5 years of customer service or hospitality experience is preferred
  • 3-5 year of audio visual experience is required
  • Internal applicants must be Technical 1-Star Certified before applying
  • External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
  • Knowledge of technical theory
  • Advanced problem solving skills
  • Experience leading workflow and team members
  • A valid driver’s license is required for team members in positions that may operate Company vehicles

Nice to have

  • Communicator
  • Team Player
  • Organized
  • Enthusiastic
  • Versatile
  • Self-starter
  • Multi-tasker
  • Efficient
  • Safety Conscious
  • Professional

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Training & Development
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Mobility
  • Relocation
  • Global Transfer Opportunities
  • Comprehensive insurance options
  • Generous PTO
  • Company-matching 401(k)
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