Technical Supervisor Job at Encore Global (Toronto)

Job Description

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development.

Job Responsibility

Lead floor operations with a focus on customer service, staff leadership and development
Directly lead the technical team to ensure operational efficiencies and customer satisfaction
Participate in location administrative duties in support of onsite operations and for career development
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Comply with all Company security and safety measures
Ensure equipment is secure from theft and/or damage when in use
Provide excellent service and strive to exceed the expectations and needs of internal and external customers
Maintain a positive relationship with all clients through effective communication
Meet with guests on site to ensure that their needs are met and the equipment setup is working properly
Monitor events and check in on customers throughout the day
Understand and foster the hotel/client relationship
Assist in training technicians on all floor activities and on hotel and ENCORE service expectations
Serve as a mentor for new hires
Model and reinforce a positive working environment centered around company values
Organize the daily floor activities to ensure the timely set up, refresh and removal of equipment
Perform daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling
Ensure the equipment sheets are updated and properly completed
Work with team to establish coordinated communications for the management of events
Attend venue meetings as needed (example = banquet event orders or pre-event conferences)
Perform preventative maintenance on equipment to keep it presentable and in good working condition
Lead the team in proper security, storage, transportation, and maintenance of equipment
Participate in physical inventory count processes as requested

Requirements

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying
External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Nice to have

Communicator
Team Player
Organized
Enthusiastic
Versatile
Self-starter
Multi-tasker
Efficient
Safety Conscious
Professional

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training
Encore University
Career Pathing
Relocation
Global Transfer Opportunities

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Technical Supervisor

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