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Technical Supervisor

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Mitie Cleaning & Hygiene Services

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Role: Facilities Management Supervisor – TfL Contract. At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

Job Responsibility:

  • Responsible for supervising the delivery of all FM hard services across the TFL London Estate, ensuring compliance with Mitie Engineering Services Policies and Procedures
  • Lead and coordinate the engineering and support teams to deliver planned and reactive maintenance, statutory compliance, and customer service excellence
  • Act as the primary point of contact for client representatives, contractors, and internal teams, ensuring all service delivery meets client (TFL) and Mitie expectations
  • Ensure all works are completed efficiently, safely, and in line with contract SLAs and KPIs
  • Support the Facilities Manager in operational planning, resource allocation, and performance reporting
  • Supervise and motivate the FM team, ensuring high standards of performance and customer service
  • Oversee planned preventative maintenance (PPM), reactive works, and statutory compliance activities
  • Monitor work order progress and ensure accurate CAFM system updates
  • Review and approve reports on works carried out, compliance documentation, and incident logs
  • Ensure all team members adhere to health and safety policies and procedures
  • Conduct regular site inspections, audits, and toolbox talks
  • Identify and escalate operational issues, risks, or non‑compliance to the Facilities Manager
  • Support training and development of team members, promoting a culture of continuous improvement
  • Maintain effective communication with client representatives, responding promptly to queries and feedback
  • Drive operational excellence and innovation in FM service delivery

Requirements:

  • City & Guilds, ONC, HNC or equivalent in a relevant engineering or FM discipline
  • Recognised apprenticeship or supervisory experience in facilities management
  • Relevant training certificates for the work area (e.g., IOSH, NEBOSH, CAFM systems)
  • Minimum two years' supervisory experience in a similar FM role
  • Strong understanding of building services, statutory compliance, and FM operations
  • Excellent leadership, communication, and organisational skills
  • Experience with CAFM systems and performance reporting
  • Full in‑depth security checks required for successful candidates
What we offer:
  • Virtual GP for you and members of your household
  • Financial wellbeing assistance through Salary Finance scheme (access 50% of earned pay before payday)
  • Flexible lifestyle benefits platform (Choices) to purchase extra holiday, critical illness insurance, dental treatment, technology products
  • High street discounts through MiDeals platform
  • Cycle-to-work scheme
  • Life cover of up to four times your salary
  • Enhanced pension contributions
  • Save-as-you-earn scheme
  • Mitie Matching Share Plan
  • Mitie Stars recognition with cash prizes

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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