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We built Bubble with a clear mission in mind: to empower everyone to create software. We believe anyone with an idea should be able to build it, so we’re making software creation accessible to everyone. Our AI visual development platform enables anyone, whether they’re first-time entrepreneurs or enterprise teams, to take an idea from prompt to fully-functional, scalable reality across web, iOS, and Android — all on one platform, all without writing or managing a single line of code. As the only full-stack, cross-device no-code platform on the market with over 5 million users in over 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation across the globe. The Strategic Accounts Team, composed of Account Managers and Technical Success Specialists, serves as a bridge between Enterprise customers and Bubble in order to drive long-term user success. As strategic partners, we help users build and grow production-grade applications, own customer relationships and provide technical solutioning for anything from architecture planning to infrastructure scaling.
Job Responsibility:
Become knowledgeable about all things Bubble — our product, users, and company
Act as a platform expert: Participate in face to face video calls with users
Validate customer use cases
Advise on implementation and technical needs
Perform product demonstrations
Onboard new customers to their enterprise plans and hardware
Have ownership over your book of business in collaboration with Account Managers: Elevate customer voice
Answer technical questions face to face and over email
Identify customer growth opportunities through expanded product adoption
Complete app audits
Problem solve and offer proactive consultative advice
Develop a 1:1 relationship with your customers
Analyze and optimize our tools, documentation, and processes to improve our operations
Collaborate with product, sales, and engineering teams to improve our users’ overall experience with Bubble and advocate for their needs at a strategic level
Requirements:
Embodies Bubble’s values
Exhibits an investigative mindset, high attention to detail, and aptitude for learning
Demonstrates an ability to help users align product usage with their goals
Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance
Has experience with APIs and building applications or tools for the internet
Has experience with performance tied to target metrics
Has exceptional written and verbal skills
can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
Wants to be part of building and designing processes, tooling, and documentation
Can commute to our NYC office regularly
Nice to have:
Success Management, Account Management, or other customer-facing experience
Experience building no-code or low-code applications
What we offer:
Equity
Flexible PTO
Competitive healthcare (medical, dental, and vision insurance)