Technical Success Specialist – F.I.S.H Solutions Jobs

MetaSystems International

Location:
United States of America, Boston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Success Specialist is a position that provides customer service, predominantly from our Boston office, but also in the field. Primary activities include customer site installations, preventative maintenance visits, application projects, user training, and customer troubleshooting, both on-site as well as through remote sessions. The Technical Success Specialist will also provide FISH Solution/Assay Support. A key focus is on achieving high proficiency in MetaSystems probes, instruments, and software.

Job Responsibility:

Visit customers to install/maintain hardware and software, train users and provide technical support
Answer customer support calls and emails, provide remote troubleshooting when necessary
Strong understanding of FISH wet lab workflows, including sample preparation, hybridization, and imaging steps
Ability to troubleshoot probe performance issues and identify root causes impacting signal quality optimization
Collaborative with other MetaSystems personnel on Application based projects
Document customer interactions in ERP and update device history records, as required in our QMS
Keep up with training on new products, software, hardware and processes
Able to perform basic user training on MetaSystems products
Communicate effectively, diplomatically, and professionally with colleagues and customers
Support and collaborate with other MetaSystems departments as needed

Requirements:

Bachelor’s degree in Life Sciences, Engineering, Physics, Chemistry, or relevant field
Highly detail-oriented, flexible team player, quick learner
Excellent communication and organizational skills
Self-motivated to intensify knowledge and expertise
Works well under time constraints and communicates clearly and diplomatically with customers
3+ years of laboratory experience, preferably in FISH assay development or cytogenetics laboratories
Familiarity with quality management systems and procedures
Knowledge of Office software suite, ERP, and other business operation software

Nice to have:

3+ years of laboratory experience, preferably in FISH assay development or cytogenetics laboratories
Familiarity with quality management systems and procedures
Knowledge of Office software suite, ERP, and other business operation software

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Success Specialist – F.I.S.H Solutions