Technical Success Manager Job at JFrog (Sunnyvale)

Technical Success Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

United States , Atlanta

Salary:

125000.00 - 140000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

Customer-facing experience - including crisis management, priority management inbound, and outbound
BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company
Experience with supporting products with impact on business/productivity
Experience with supporting international enterprise customers
Excellent analytical and problem-solving skills
Customer orientation and excellent interpersonal skills
Excellent English verbal and written communication skills
To work weekends and holidays (on occasion)
2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus)
Deep understanding of working with dockerized applications (K8s - a plus)

Job Responsibility

Own the customer journey driving customer happiness and helping the customer adopt and establish value in the JFrog products and platform
Work with the internal teams like Sales, Product, Solution Engineering, Training, and external customer stakeholders to formulate/maintain a Success Plan outlining how JFrog addresses their immediate and future needs (with success metrics)
Well-versed in using case management systems and CRMs (e.g., SFDC / JIRA) and strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
Maintain a deep understanding of our product and roadmap, so you can guide customers to success and help drive up the customer Adoption Score
Establish and manage communication channels within and among departments. Act as the liaison to provide customer feedback to the Senior Management Team
Schedule, prepare, and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals, expansion, and adoption
Own and drive customer adoption and usage for the JFrog customers and help Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth
Understand the customer’s industry trends, business challenges with the JFrog platform, and current and potential use cases for JFrog customers and develop and nurture JFrog champions within your customer’s organization who advocate for the platform based on their positive experience
Engage customers’ senior decision makers to understand their evolving strategy and shaping Success Planning informed by these goals, serve as the ‘voice of the customer’, and provide internal feedback on how we can better serve them to maximize customer value and retention
Partner with the JFrog Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage and monitor customer user trends and health to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.)

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness

Fulltime

Technical Success Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

United Kingdom , London

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

Bachelor’s/Master's Degree in Technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
3+ years of experience in the software industry, preferably in SaaS companies in the UK & I
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Occasional travel to visit customers in person in the UK & I region
Fluent English – Mandatory (read/write/speak)
Residency in the Greater London Area is required

Job Responsibility

Be the customer’s trusted advisor
Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the JFrog Platform, including: The value proposition and sales messaging

Fulltime

Senior Technical Success Manager

We are seeking a talented and experienced Senior Technical Success Manager for t...

Location

United States , Atlanta

Salary:

150000.00 - 160000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science or Computer Engineering (or equivalent) with 7+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company
Customer-facing experience, including crisis and priority management for both inbound and outbound communications, with a focus on international enterprise customers
Knowledge of DevOps and DevSecOps practices and familiarity with CI/CD tools (e.g., GitHub, Jenkins, Artifactory, Maven, Docker) in software development and delivery
Strong problem-solving, communication, and interpersonal skills with proven ability to build rapport and trust with all stakeholders including C-suite executives
Analytical mindset with the ability to interpret data and provide actionable insights
Self-motivated, detail-oriented, and able to manage competing priorities in a fast-paced environment
Willingness to work weekends and holidays on occasion, with a commitment to continuous learning and personal growth

Job Responsibility

Own the customer journey, driving happiness, adoption, and value realization from JFrog products, while ensuring customer retention, satisfaction, and adoption
Collaborate with internal teams (Sales, Product, Solution Engineering, Training) and external stakeholders to create and maintain a Success Plan with clear metrics addressing both immediate and future customer needs
Build trusted advisor relationships with customer executives, understanding their evolving strategy, industry trends, and shaping success plans accordingly. Act as the ‘voice of the customer’ to provide feedback to senior management and internal teams
Proactively monitor customer health, user trends, and identify risks. Leverage CRM tools (e.g., SFDC, JIRA) to track progress and recommend actions to drive adoption and mitigate risks
Conduct Business Reviews (e.g., QBRs) that focus on proving ROI and identify any potential risks and help increase customer adoption of key platform features and best practices to maximize ROI
Serve as a strategy and business partner and building champions within the customer’s organization to advocate for the platform
Maintain deep product knowledge, stay current with CI/CD technology trends, and manage communication channels across departments to ensure customers' evolving needs are met effectively

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness, and much more

Fulltime

Technical Success Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

France , Toulouse

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

Bachelor’s/Master's Degree in technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
3+ years of experience in the software industry, preferably in SaaS companies in EMEA
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Fluent English – Mandatory (read/write/speak)
Native French speaker – Required

Job Responsibility

Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time
Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the JFrog Platform, including: The value proposition and sales messaging
Out-of-the-box reporting where needed

Technical Success Manager

Be part of a team where your work takes center stage, shaping the future of soft...

Location

Australia

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

5+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
3+ years of experience is Software industry preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Mandatory hands on experience in Linux
Hands on Docker / Kubernetes experience
Flexibility in working hours to accommodate our global presence

Job Responsibility

Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
Provide Service to JFrog Sales team by focusing on customers’ strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time
To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
Work with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfully
Focus on NPS/CSAT and Customer Lifetime Value
Monitor the customer health and their perception of JFrog brand by becoming a Platform Health Expert
Be first point of escalation
Develop full understanding of JFrog platform

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...

Location

United States , New York

Salary:

230000.00 - 260000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making

Job Responsibility

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10 year post-termination exercise window

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Technical Account Manager

As a Technical Account Manager, you will become the bridge between Hightouch and...

Location

Salary:

160000.00 - 230000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Job Responsibility

Responsible for the retention and expansion our largest Enterprise customers
Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
Deliver a timely and organized onboarding for customers through effective project management
Ensure customers see the full value in Hightouch’s products
Advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10-year post-termination exercise window

Fulltime

Technical Success Manager

JFrog

Location:
United States , Sunnyvale ▼
Atlanta
Seattle

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 18, 2026

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