Technical Success Manager Job at JFrog (Sunnyvale)

Technical Success Manager

Be part of a team where your work takes center stage, shaping the future of soft...

Location

India , Bangalore

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

8+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
3+ years of experience is Software industry preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership.
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Prior hands on experience in Linux
CLI hands on experience

Job Responsibility

Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
Provide Service to JFrog Sales team by focusing on customers’ strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.
To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
Work with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfully
Focus on NPS/CSAT and Customer Lifetime Value .
Monitor the customer health and their perception of JFrog brand by becoming a Platform Health Expert.
Be first point of escalation
Develop full understanding of JFrog platform

What we offer

Office transport
shift allowance

Fulltime

Technical Success Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

United States , Atlanta

Salary:

125000.00 - 140000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

Customer-facing experience - including crisis management, priority management inbound, and outbound
BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company
Experience with supporting products with impact on business/productivity
Experience with supporting international enterprise customers
Excellent analytical and problem-solving skills
Customer orientation and excellent interpersonal skills
Excellent English verbal and written communication skills
To work weekends and holidays (on occasion)
2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus)
Deep understanding of working with dockerized applications (K8s - a plus)

Job Responsibility

Own the customer journey driving customer happiness and helping the customer adopt and establish value in the JFrog products and platform
Work with the internal teams like Sales, Product, Solution Engineering, Training, and external customer stakeholders to formulate/maintain a Success Plan outlining how JFrog addresses their immediate and future needs (with success metrics)
Well-versed in using case management systems and CRMs (e.g., SFDC / JIRA) and strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
Maintain a deep understanding of our product and roadmap, so you can guide customers to success and help drive up the customer Adoption Score
Establish and manage communication channels within and among departments. Act as the liaison to provide customer feedback to the Senior Management Team
Schedule, prepare, and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals, expansion, and adoption
Own and drive customer adoption and usage for the JFrog customers and help Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth
Understand the customer’s industry trends, business challenges with the JFrog platform, and current and potential use cases for JFrog customers and develop and nurture JFrog champions within your customer’s organization who advocate for the platform based on their positive experience
Engage customers’ senior decision makers to understand their evolving strategy and shaping Success Planning informed by these goals, serve as the ‘voice of the customer’, and provide internal feedback on how we can better serve them to maximize customer value and retention
Partner with the JFrog Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage and monitor customer user trends and health to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.)

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness, and much more

Fulltime

Technical Success Manager

As a Technical Success Manager at Stainless, you'll be driving the success for o...

Location

United States , New York

Salary:

120000.00 - 190000.00 USD / Year

Stainless

Expiration Date

Until further notice

Requirements

technical background (engineering, computer science, or similar)
experience in technical account management, customer success, solutions engineering, or support engineering
strong technical troubleshooting skills
clear and effective communication with technical and non-technical audiences

Job Responsibility

serve as the primary technical point of contact for Stainless's most strategic customers
build and maintain strong relationships with technical stakeholders at customer organizations
investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams
manage escalations effectively
track and organize dozens of customer requests, issues, and initiatives across multiple accounts simultaneously
translate customer needs and feedback into actionable insights for the product and engineering teams
develop deep expertise in the Stainless platform and stay current with customer use cases
proactively identify risks to customer satisfaction
identify areas for expansion for the customer to use new products and services

What we offer

competitive salary and generous equity grants
great healthcare coverage options (e.g., fully covered platinum plans)
paid commuter benefits & similar
paid team lunch/meals during workdays
flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer)
flexible WFH and 1 month fully remote per year ("remote February")

Fulltime

Technical Success Manager

You'll own customer success post-sale. That means understanding how each custome...

Location

United States

Salary:

118000.00 - 165000.00 USD / Year

Socket

Expiration Date

Until further notice

Requirements

3+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Hands-on experience with Package Managers
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed

Job Responsibility

Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels (you're on-call for these)
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution
Run discovery conversations to understand customer goals and use cases
Translate complex product capabilities into practical, developer-friendly guidance
Conduct architecture reviews and security posture assessments

What we offer

Offers Equity
Offers Commission
Meaningful benefits such as equity, health insurance, vacation time, holidays, and paid parental leave
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites

Fulltime

Technical Success Manager

As our Technical Support Specialist, you’ll be joining our B2B Client Services t...

Location

Lithuania , Vilnius

Salary:

1800.00 - 2200.00 EUR / Month

Bazaarvoice

Expiration Date

Until further notice

Requirements

Fluent in French
Proficient in both written and verbal B2B communication in English
Possesses a drive/passion for providing exceptional customer service
Analytical and detail-oriented
Excel at problem-solving both from a technical and strategic perspective
Familiar with Web 2.0 technologies, such as HTML, CSS, JavaScript, API, and XML (reading and understanding the code)
Ability to prioritize and manage multiple priorities in a dynamic environment
Experience working in a client-facing role (preferably in application/software support)
Experience working with enterprise clients especially large retailers and global brands (B2B)

Job Responsibility

Troubleshooting cases of medium to high complexity that involve different Bazaarvoice features and products
Reading, comparing, and explaining technical concepts and documentation (limitations, requirements, functionality) to various audiences (technical and non-technical, internal and external teams)
Providing consultative guidance to assigned clients on how to resolve Bazaarvoice-related issues on their site while maintaining empathy and professionalism
Participate in or lead client meetings and demonstrate detailed technical knowledge of our product and how our clients are utilizing it on their respective websites
Work independently or collaboratively with internal teams (Client Success, TAM’s, Client Delivery, Network, CII, etc.) as well as our clients to resolve concerns, issues, and questions in a professional and timely manner

Fulltime

Technical Success Manager

As part of the Customer Solutions team, your mission is to build customer loyalt...

Location

France , Paris

Salary:

57000.00 - 64000.00 EUR / Year

Yousign

Expiration Date

Until further notice

Requirements

Minimum of 4 years of work experience as a CSM, Technical Success Manager, Solutions Consultant, Sales Engineer or similar role, preferably managing mid-market or enterprise customers
Hands-on experience with API system implementation
Familiarity with SaaS products/businesses
Analytical skills required to zoom out and solve for customer use-cases
A strong ability to understand customer needs and deliver solutions that are effective in the long term
Fluent in French (C2/native-equivalent) and English
another European language is a plus
Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders
Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively
Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences

Job Responsibility

Serve as the primary Technical Single Point Of Contact (SPOC) for all assigned Enterprise and strategic accounts
Gain expert knowledge of our products and the technical solutions offered to customers
Develop a comprehensive understanding of the customer’s users, techstack, business practices and operating environments
Partner with your account manager to be accountable for the growth, retention and customer satisfaction of the portfolio assigned to you
Build and maintain strong relationships with clients
Conduct thorough reviews of implementation-to-success handover documentation
Conduct proactive reviews of their workflow setup
Analyse clients' technical requirements meticulously
Represent the technical “Voice of the Customer” within Yousign
Participate in Quarterly Business Reviews (QBRs) with Account Managers (AMs)

What we offer

BSPCE (ESOP) - stock options
Meal vouchers (Swile): €10.50/day, 50% covered by Yousign
Health insurance (Alan): Basic plan at €62.50/month, 50% covered by Yousign
Life & disability insurance: 100% employer-covered
Wellbeing: Axomove (4 physio sessions) and Moka.care (4 therapy/coaching sessions)
Transportation: 50% reimbursement for public transport for hybrid workers
Leeto: Access to numerous employee discounts (cinema, travel, leisure, sports, etc.)
Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days, and “journée de solidarité”
Additional benefits: 1 volunteering day/year, learning & development budget, and more

Fulltime

Technical Success Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

United Kingdom , London

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

Bachelor’s/Master's Degree in Technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
3+ years of experience in the software industry, preferably in SaaS companies in the UK & I
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Occasional travel to visit customers in person in the UK & I region
Fluent English – Mandatory (read/write/speak)
Residency in the Greater London Area is required

Job Responsibility

Be the customer’s trusted advisor
Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the JFrog Platform, including: The value proposition and sales messaging

Fulltime

Technical Success Manager

We are seeking a talented and experienced Technical Success Manager for the Amer...

Location

United States , Sunnyvale; Atlanta; Seattle

Salary:

150000.00 - 160000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

Customer-facing experience - including crisis management, priority management inbound, and outbound
BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company
Experience with supporting products with impact on business/productivity
Experience with supporting international enterprise customers
Excellent analytical and problem-solving skills
Customer orientation and excellent interpersonal skills
Excellent English verbal and written communication skills
To work weekends and holidays (on occasion)
2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus)
Deep understanding of working with dockerized applications (K8s - a plus)

Job Responsibility

Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform
Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics
Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption
Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally
Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation
Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness

Fulltime

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