Technical Success Manager

• Serve as the primary Technical Single Point Of Contact (SPOC) for all assigned Enterprise and strategic accounts
• Gain expert knowledge of our products and the technical solutions offered to customers
• Develop a comprehensive understanding of the customer’s users, techstack, business practices and operating environments
• Partner with your account manager to be accountable for the growth, retention and customer satisfaction of the portfolio assigned to you
• Build and maintain strong relationships with clients
• Conduct thorough reviews of implementation-to-success handover documentation
• Conduct proactive reviews of their workflow setup
• Analyse clients' technical requirements meticulously
• Represent the technical “Voice of the Customer” within Yousign
• Participate in Quarterly Business Reviews (QBRs) with Account Managers (AMs)
• Work with our product and engineering to draft requirements around product metrics
• Work with Product to ensure test or new functionality is duly introduced to your user base
• Understand the customer’s technical requirements, workflows and experience of the platform

• Minimum of 4 years of work experience as a CSM, Technical Success Manager, Solutions Consultant, Sales Engineer or similar role, preferably managing mid-market or enterprise customers
• Hands-on experience with API system implementation
• Familiarity with SaaS products/businesses
• Analytical skills required to zoom out and solve for customer use-cases
• A strong ability to understand customer needs and deliver solutions that are effective in the long term
• Fluent in French (C2/native-equivalent) and English
• another European language is a plus
• Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders
• Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively
• Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences
• Good project management skills
• Stakeholder management skills

another European language is a plus

• BSPCE (ESOP) - stock options
• Meal vouchers (Swile): €10.50/day, 50% covered by Yousign
• Health insurance (Alan): Basic plan at €62.50/month, 50% covered by Yousign
• Life & disability insurance: 100% employer-covered
• Wellbeing: Axomove (4 physio sessions) and Moka.care (4 therapy/coaching sessions)
• Transportation: 50% reimbursement for public transport for hybrid workers
• Leeto: Access to numerous employee discounts (cinema, travel, leisure, sports, etc.)
• Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days, and “journée de solidarité”
• Additional benefits: 1 volunteering day/year, learning & development budget, and more