Technical Specialist

• Raise and sign off on planned and remedial work for the waste network, balancing operational benefit, cost and outcome for the customer
• Coordinate both reactive and complex planned technical activities to ensure maximum effectiveness and minimal customer impact
• Provide Waste Network technical support to a wide number of stakeholders using various media
• Ensure that field teams complete a “first time fix” wherever possible
• Support the field teams with various incidents such as pollutions, flooding incidents, blockages and collapses by ensuring that the incident has been triaged correctly, the appropriate advice has been given, and follow-up work has been raised
• Review customer cases to provide clear feedback to the customer about their issues and tailor packages of work to suit
• Decide on the best solution to mitigate a situation to ensure our network and assets have the least environmental impact
• Work closely alongside Civil Engineers to find the most cost-effective solutions, whether that is a solution that prolongs the network’s life or upgrades it, to resolve wastewater issues
• Work with a wide number of stakeholders and teams to provide technical advice supporting them to deliver their objectives
• Ensure that all processes are followed correctly and that the required data/information and evidence collected meet our regulatory requirements

• An understanding of drainage & waste networks would be an advantage, but is not essential
• Educated to an A level or equivalent, or have equivalent experience
• Sound working knowledge of Health & Safety regulations
• A positive mindset and the ability to both work alone and as part of a wider team
• Evidence of building great stakeholder relationships
• Strong problem-solving skills
• Evidence of taking ownership of issues and seeing them through to completion
• Excellent verbal and written communication skills across all levels
• Excellent attention to detail and ability to ensure that all relevant information is recorded and is of high quality and accuracy
• Fully competent using the appropriate Company IT systems and office software – this is an office-based role using various IT systems, so competency is a must
• A proven record of delivering excellent results

An understanding of drainage & waste networks

• Excellent contributory pension
• 26 days holiday per year, increasing to 30 with the length of service
• A wider benefits scheme including our benefits hub, which is packed full of offers and information that can save you money and support your wellbeing