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Technical Specialist

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Networking Remote Technical Support Engineer (L3) at NTT DATA is a pivotal role focused on delivering exceptional remote technical support to clients. The ideal candidate will possess extensive experience in networking technologies, including routing, switching, and wireless systems. A bachelor's degree in Information Technology or a related field is required, along with professional certifications in networking technologies. The role demands strong problem-solving skills, attention to detail, and the ability to work collaboratively with clients and stakeholders. Join us to make a significant impact in a dynamic environment!

Job Responsibility:

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Documents and closes resolved incidents according to agreed procedures
  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs)
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application
  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution
  • Creation of knowledge articles in incident diagnosis/resolution and assist with updating as and when required
  • Upgrades skills and enhances knowledge on latest products and technologies and complete required Certification

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc
  • Cisco Dev Net certification
  • Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Networking technologies
  • Seasoned experience in relevant technology
  • Working knowledge of technical documentation
  • Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc
  • Customer service orientated and proactive thinker
  • Problem solver who is highly driven and self-organized
  • Great attention to detail
  • Good analytical and logical thinking
  • Excellent spoken and written communication skills
  • Team player with the ability to work well with others and in group with colleagues and stakeholders

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
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