Technical Specialist, Allianz

Allianz

Location:
United Kingdom, Croydon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

40000.00 - 45000.00 GBP / Year

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Job Description:

As a Technical Specialist, you’ll play a key role in enhancing our roadside service capabilities through expert diagnostics, real-time technical support, and fault analysis. You will serve as the go-to expert for repair insights, warranty guidance, and remote problem-solving, ensuring rapid and efficient roadside repairs that keep our customers moving. This is an exciting opportunity for an experienced technician to shift into a more strategic and technically focused role within a global business that values growth, innovation, and service excellence.

Job Responsibility:

Act as a primary technical contact for repair advice, diagnostics, and administrative procedures
Resolve breakdown issues through remote diagnostics and technical phone support
Analyse vehicle fault data to improve roadside fix rates and customer satisfaction
Collaborate with clients and internal teams to enhance repair quality and operational performance
Support warranty teams with expert guidance on fault identification and claims processes
Create and maintain technical documentation, bulletins, and an internal knowledge base
Participate in technical updates, appraisals, and cross-functional improvement projects
Contribute to procedural updates and training to maintain service excellence

Requirements:

City & Guilds Technician NVQ Level 3 or equivalent (essential)
Strong communication and problem-solving skills
Proven ability to analyse and interpret complex fault data
High-level competency in Excel and technical documentation
Experience with BMW systems or similar diagnostic platforms (desirable)
Flexible, proactive, and calm under pressure
Strong admin, multi-tasking, and team collaboration abilities
A clean, current driving licence

Nice to have:

Master Technician certification or High Voltage Level 3
Familiarity with BMW remote diagnostic tools and warranty processes

What we offer:

Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
Private Medical Cover
Life Assurance – 4x your annual basic salary
Flu Vaccinations & Eye Care Vouchers
Free Roadside Assistance – After 6 months' probation
Travel Insurance – At a discounted rate
Interest-Free Season Ticket Loan – After probation
3 Paid Volunteering Days Per Year – After 12 months of service
Discounts – On Allianz products and a wide range of retail and lifestyle brands
Comprehensive Employee Assistance Programme (EAP) – 24/7 access to wellbeing, legal, financial, and mental health support from day one
Recognition & Rewards – For high performance and long service

Additional Information:

Job Posted:
May 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Specialist