Technical Specialist - MS, Linux

• Investigate and resolve complex Linux-related issues (e.g., system crashes, performance degradation)
• Analyze logs (e.g., syslogs, kernel logs) to identify root causes
• Utilize debugging tools (e.g., gdb, strace) to troubleshoot applications
• Manage Linux systems (RHEL, CentOS, Ubuntu) across multiple environments (dev, prod)
• Configure and maintain Linux services (e.g., SSH, DNS, DHCP)
• Implement security measures (e.g., firewalls, access controls)
• Monitor system performance using tools (e.g., top, htop, sar)
• Optimize system resources (CPU, memory, disk) for improved performance
• Implement tuning parameters for enhanced system efficiency
• Develop scripts (Bash, Python) for automation and efficiency
• Ensure system security and compliance with regulatory requirements
• Implement security patches and updates
• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Performs necessary checks, apply monitoring tools and respond to alerts
• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
• Assists in analyzing, assigning, and escalating support calls
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company
• Proactively identifies opportunities for work optimization including opportunities for automation of work
• Coaches L2 teams for advance technical troubleshooting and behavioral skills
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
• May work on implementing and delivering Disaster Recovery functions and tests

• BE/BTECH with 7 years of experience in Linux administration for enterprise clients
• Seasoned Managed Services experience handling complex cross technology infrastructure
• Seasoned experience required in Engineering function within a medium to large ICT organization
• Seasoned working knowledge of ITIL processes
• Seasoned experience working with vendors and/or 3rd parties
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP