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Citi Logo Citi · IT - Administration

Technical Specialist - Identity and Access Management (IAM) Provisioning Services

India, Chennai · Job Posted May 03, 2026
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Job Description

We are seeking a highly motivated and experienced Technical Specialist to join our Identity & Access Management (IAM) Single Sign-On (SSO) and Lightweight Directory Access Protocol (LDAP) Provisioning services team. The successful candidate will be a key contributor to the team, responsible for ensuring the robust and efficient delivery of IAM SSO and LDAP provisioning services. This role demands a strong understanding of functional requirements, meticulous testing, and effective deployment practices, operating within a global team environment.

Job Responsibility

  • Proactively engage with stakeholders to gather, analyze, and document functional requirements for services under the team's responsibility
  • Translate business needs into clear, concise, and comprehensive Business Requirements Documents (BRDs)
  • Develop detailed test plans and test cases to ensure comprehensive coverage of functional requirements
  • Execute functional testing, analyze results, and report defects in a timely manner
  • Collaborate with development teams to ensure issues are resolved effectively
  • Coordinate and perform application deployments for IAM SSO and LDAP provisioning services
  • Conduct thorough post-deployment checkouts to verify successful implementation and service stability
  • Provide ad-hoc support during out-of-office hours and weekends as required
  • Participate in a rotational schedule for weekend service health checks
  • Work closely with global team members, fostering strong collaborative relationships across different time zones
  • Communicate effectively with technical and non-technical stakeholders regarding requirements, progress, and issues

Requirements

  • 8-10 years of overall Information Technology (IT) experience
  • Minimum of 3 years of dedicated experience in the Identity & Access Management (IAM) domain
  • Basic proficiency with UNIX/Linux terminal commands, including performing system diagnostics and restarting services
  • Understanding of build, deployment, orchestration, and monitoring of containerized applications on Red Hat OpenShift platform will be a huge plus
  • Experience in automating infrastructure tasks using Ansible and Jenkins will be a huge plus
  • Understanding of middleware technologies such as IHS (IBM HTTP Server) and WASND (WebSphere Application Server Network Deployment) will be a plus
  • Familiarity with project and task management tools such as JIRA
  • Experience with Change Management processes especially using Service Now
  • Proficiency in documentation and collaboration platforms like Confluence
  • Experience with monitoring tools such as Splunk and AppDynamics is a significant advantage
  • Excellent written and verbal communication skills, essential for working with global teams and diverse stakeholders
  • Strong analytical and problem-solving abilities
  • Ability to work independently and as part of a distributed team
  • Adaptability and willingness to provide support during non-standard working hours when necessary
  • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field

Nice to have

  • Understanding of build, deployment, orchestration, and monitoring of containerized applications on Red Hat OpenShift platform
  • Experience in automating infrastructure tasks using Ansible and Jenkins
  • Understanding of middleware technologies such as IHS (IBM HTTP Server) and WASND (WebSphere Application Server Network Deployment)
  • Experience with monitoring tools such as Splunk and AppDynamics
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