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This individual is independent for basic support needs and is learning from others to develop skills in more complex areas. They co-own an area (W&C applications) with guidance and are responsible for troubleshooting basic problems within assigned tasks, with assistance. The role consistently develops skills to meet scope and ownership responsibilities and includes travel to customers without technical support in focus areas (e.g., product trials at customer sites or in-house).
Job Responsibility:
Proactively maintain a safe work environment by following company guidelines, industry safety rules, and using proper protective equipment
Build strong relationships with customers, influence decisions, and gain alignment
Apply application and equipment expertise to solve unmet customer needs, troubleshoot process problems, support claim investigations, and recommend products or process improvements based on data-driven conclusions
Train and educate customers on H.B. Fuller products and services, including product specifications, application, and equipment
Conduct manufacturing audits at customer locations, where applicable
Perform preventative maintenance and equipment repair of H.B. Fuller-manufactured equipment, where applicable
Utilize equipment and application expertise to construct new apparatus or modify existing equipment based on customer and equipment capabilities
Develop expertise in H.B. Fuller products and applications in the markets served
Stay current with industry trends by attending conventions, trade shows, and visiting key equipment manufacturers, machinery partners, institutes, and substrate suppliers
Maintain knowledge of customers, competition, market forces, and product/application needs
Analyze and interpret data to prepare and deliver technical reports and presentations internally (sales, marketing, R&D) and externally (customers)
Conduct successful product demonstrations, including planning, preparation of tools, and post-demonstration reviews with customers
Actively participate in developing and executing account plans for key customers and opportunities
Train and educate commercial leaders on H.B. Fuller products and services, including competitive comparisons and value quantification
Participate in regular laboratory, sales, and marketing meetings
share best practices and success stories
Collaborate with commercial teams to define roles with key equipment and material manufacturers
Drive innovation by identifying new product and service opportunities and being among the first trained on new H.B. Fuller technologies
Work closely with Marketing to launch new products, train sales teams, and identify market trends
Collaborate with R&D to provide application expertise for new product development and troubleshooting
Requirements:
High School Diploma and at least 5 years of relevant work experience
Associate or technical degree in a related area and at least 2 years of relevant work experience
Bachelor of Science degree in Chemistry, Chemical Engineering, or related field
Nice to have:
Bachelor of Science degree in Chemistry, Chemical Engineering, Material Science, or related field
ASC TAC certification
At least 1 year of training in adhesives, applications, machinery, or substrates