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As a Technical Specialist you will be an essential member of the Customer Deployments team. You will become a go-to subject matter expert in supporting Harbingers deployed fleet, You will partner closely with Engineering and external service partners to help ensure our fleets are well supported and have maximum uptime. Work at headquarters on prototype and manufacturing support. Work onsite at customer facilities for fleet field support. Work in the field supporting engineering test activities. This position requires travel 50% of the time.
Job Responsibility:
Customer fleet technical support remote
Field support - customer fleets, special events, test support
Manufacturing build support
Engineering prototype build support
Tools and shop management and organization, supplies inventory management
Data collection
Fixture projects
Equipment calibrations and records keeping
Hands on testing
Service procedure development and trials
Training the trainers for service network and other internal technicians
Requirements:
5+ years’ work experience in a vehicle workshop and/or dealer shop
Graduation from high school or equivalent and an Automotive Technology degree from an institution, or the equivalent in experience and evidence of exceptional ability
Valid driver’s license required
Ability to travel as required
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
Strong ability to think outside the box and find creative solutions to complex problems
Strong understanding of vehicle systems and their interactions
Excellent communication skills and team working tendencies
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Nice to have:
EV and HV experience is a plus
Factory training programs through OEMs are a plus
Familiarity with vehicle Controller Area Network (CAN) communication
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