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Technical Specialist - Cloud

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Cloud Managed Services Engineer at NTT DATA is responsible for delivering exceptional managed services, ensuring minimal disruptions for clients. The role requires extensive experience in cloud management, ITIL processes, and server administration. A bachelor's degree in Information Technology or Computing is essential. The position emphasizes strong communication skills and the ability to collaborate effectively with vendors. Candidates should be proactive in identifying opportunities for optimization and disaster recovery.

Job Responsibility:

  • Proactively identifying and resolving cloud-based incidents and problems
  • Configuring, installing, testing, and managing client infrastructure
  • Conducting necessary checks, applying monitoring tools, and responding to alerts
  • Investigating third-line support calls and identifying the root cause of issues
  • Providing on-site technical support and collaborating with third-party vendors
  • Performing random reviews of incidents and service requests monthly, analyzing them, and recommending ways to improve quality
  • Continuously providing feedback to clients and updating all necessary systems and portals
  • Proactively identifying opportunities for work optimization, including automation
  • Managing and implementing projects within your technology domain
  • Implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity

Requirements:

  • Extensive experience working within a medium to large ICT organization in an engineering function
  • Proven experience in managed services with excellent knowledge of ITIL processes
  • Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
  • Experience working with vendors and/or third parties in a collaborative manner
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Ability to plan activities and projects in advance and adapt to changing circumstances
  • A positive outlook and the capability to work well under pressure
  • Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
  • A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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