Technical Specialist Audio Job at Encore Global (London)

AV Support Specialist

The AV Support Specialist is the go-to person for all things AV (audio-visual). ...

Location

United States , Dallas

Salary:

65000.00 - 75000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

In-depth knowledge of AV equipment and setup in a corporate environment
Proven expertise in Audio Video setup, troubleshooting, and maintenance
Ability to diagnose and resolve technical hardware and software issues
Familiarity with PC setup, installation, and configuration
Strong knowledge of computer systems, networks, and appropriate software applications
Excellent problem-solving skills
Exceptional communication skills, both verbal and written
Logitech Team's knowledge
Demonstrated experience in Audio Visual technology and operations
Possess a deep understanding of and proficiency in Crestron systems

Job Responsibility

Provide technical support during events, including monitoring sound levels, managing presentations, and troubleshooting technical issues
Set up and configure various AV equipment like projectors, screens, and video conferencing systems
Conduct thorough pre-event checks of all AV equipment to prevent disruptions during events
Support the end-users by providing technical assistance and training on how to effectively use the AV equipment
Diagnose and resolve technical issues with the AV equipment, often under pressure during live events
Perform routine maintenance on the AV equipment to ensure optimal performance and extend its lifespan
Install and configure new AV equipment and systems, including running cables, connecting devices, and programming control systems
Maintain appropriate stock levels of essential AV equipment and supplies
Provide remote technical support to users experiencing AV issues
Plan for upcoming events and prioritize tasks to ensure successful execution

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

IT Support Specialist

We are seeking an IT Support Specialist to join our team in Hartsdale, New York....

Location

United States , Hartsdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a similar role
Proficient in Desktop Support
Familiarity with Student Information Systems
Experience in handling Audio Video equipment
Excellent problem-solving skills
Ability to communicate technical information to non-technical staff
Strong knowledge of network security practices and anti-virus programs
Ability to work independently and in a team
Excellent customer service skills
Bachelor’s degree in Information Technology or related field preferred

Job Responsibility

Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries
Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues
Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity
Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations
Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management
Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

Technical Specialist, Audio Visual (Audio, A1)

Our technicians enjoy the opportunities to work with innovative and cutting-edge...

Location

United States , Boca Raton

Salary:

25.19 - 32.75 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
3-4 years of customer service or hospitality experience is preferred
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities
A valid driver’s license is required for team members in positions that may operate Company vehicles
Must be able to lift 50 lbs.

Job Responsibility

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
Troubleshoots technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Provides excellent service and strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
Understands and fosters the hotel/client relationship
Creates an atmosphere that fosters the development of technical and leadership skills in other employees
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

Event Technical Specialist, Audio Visual (Audio, A1)

The Technical Specialist is responsible for the technical set up and operation o...

Location

United States , Jacksonville

Salary:

22.90 - 29.77 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
3-4 years of customer service or hospitality experience is preferred
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities
A valid driver’s license is required for team members in positions that may operate Company vehicles
Must be able to lift 50 lbs.

Job Responsibility

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
Troubleshoots technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Provides excellent service and strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
Understands and fosters the hotel/client relationship
Creates an atmosphere that fosters the development of technical and leadership skills in other employees
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime