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Encore Global Logo Encore Global · IT - Administration

Technical Specialist - (Audio) - Gaylord Texan

United States, Grapevine Employment contract 22.90 - 29.77 USD / Hour · Job Posted May 03, 2026
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Job Description

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Job Responsibility

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
  • Troubleshoots technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
  • Understands and fosters the hotel/client relationship
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
  • Develops self as subject matter expert in discipline of specialty
  • Stays current with technology and industry trends
  • Performs advanced work (pre/during/post event) with operations team members
  • Supervises and directs other technicians during an event
  • Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
  • Performs inventory and forecasting of equipment needs

Requirements

  • Bachelor’s Degree is preferred
  • 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
  • 3-4 years of customer service or hospitality experience is preferred
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
  • Strong customer, client and coworker interface experience and abilities
  • A valid driver’s license is required for team members in positions that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable
  • Must be able to lift 50 lbs

Nice to have

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality
  • Other Important Traits: Communicator, Team Player, Organized, Enthusiastic, Versatile, Self-starter, Multi-tasker, Efficient, Safety Conscious, Professional

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)
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