Job Description:
Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don’t just support Microsoft’s business, we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem. As part of Microsoft Business Operations (MBO), you’ll be at the heart of a team that supercharges operational excellence through AI+CI, partners to accelerate growth, enables compliant execution across global markets, and delivers differentiated customer experiences. If you thrive in complexity, lead with curiosity, and aspire to make a global impact—Global Vendor Delivery & Solutions at MBO is your next destination. The Technical Solutions Manager (TSM) is an individual contributor responsible for designing, delivering, and evolving technical and operational solutions that enable Microsoft’s global vendor delivery ecosystem to operate with speed, quality, and resilience. This role sits at the intersection of business needs, systems, data, vendors, and emerging AI capabilities. The TSM translates ambiguous requirements into executable solutions, ensures readiness across people, process, tools, and governance, and continuously improves how work is performed—leveraging automation and AI where it meaningfully improves outcomes. Operating within defined strategy and governance, the TSM is accountable for solution-level outcomes such as operational stability, adoption, scalability, and measurable performance improvement. The role partners cross-functionally and operates without direct people management.
