Technical Solutions Manager

• Build and scale processes, capabilities, and targeted solutions that enable the future growth of strategic partnerships and complex cloud workloads
• Translate operational, billing, compliance, and stakeholder requirements into clear solution designs, requirements, and delivery plans
• Design and deliver fit-for-purpose solutions using existing Microsoft platforms, tools, workflows, and data capabilities where appropriate
• Partner with Engineering and Data Engineering teams to shape requirements, prioritize engineering-backed capabilities, and integrate solutions into durable platform paths
• Balance speed, control, supportability, and long-term platform alignment when evaluating solution options and implementation approaches
• Act as the connective layer between business stakeholders and technical teams, ensuring operational scenarios are well understood and translated into actionable requirements
• Collaborate with Engineering, Data Engineering, Finance, Sales Operations, Compliance, and business planning stakeholders to deliver scalable, compliant outcomes
• Drive visibility into technical dependencies, solution tradeoffs, delivery risks, platform constraints, and operational readiness needs
• Support migration of repeatable or high-impact capabilities into engineering-owned systems and services for long-term maintainability where appropriate
• Serve as a trusted advisor on data sources, system dependencies, data flows, and operational impacts across CSO workloads
• Identify opportunities to simplify, standardize, and automate high-impact CSO workflows while maintaining compliance and operational control
• Understand the controls that drive compliant execution and provide direction to stakeholders designing new operational models or business capabilities
• Ensure policies, processes, documentation, and runbooks are maintained for managed solutions and operational capabilities
• Assess technical debt, platform risk, data reliability, and supportability gaps, and recommend mitigation plans or durable improvements
• Communicate effectively across all levels, including senior stakeholders, to drive alignment, decision-making, and execution
• Manage operational readiness and lifecycle needs for production CSO solutions, including access, documentation, support paths, and business continuity considerations
• Maintain secure connections and access models for external data sources and commonly used CSO platforms such as SharePoint, Power BI workspaces, and workflow tools
• Partner on service management activities including risk reviews, privacy/security considerations, incident response, attestations, and compliance activities as needed
• Create and maintain documentation for key data sources, including content details, accuracy considerations, access paths, and known limitations

Master's Degree in Business, Project Management, Computer Science, Management Information Systems, Engineering, or related field AND 3+ years experience in project management, operations, or engineering OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in project management, operations, or engineering OR equivalent experience.

• Experience supporting cloud billing, commerce, transaction processing, customer lifecycle, financial operations, strategic partnerships, or other complex operational environments
• Experience with Microsoft Azure, Power Platform, Power BI, Azure DevOps, REST APIs, SQL/KQL, Python, C#, .NET, or similar technical tools and platforms
• Experience working with complex data sources, system integrations, reporting pipelines, operational telemetry, or source-of-truth data management
• Understanding of control environments, audit readiness, access management, privacy/security reviews, incident management, or service management practices
• Demonstrated excellence in thought leadership, innovation, execution management, and influencing without authority
• Broad working knowledge of Microsoft business groups, commercial motions, support functions, channels, and stakeholder ecosystems
• 5+ years of experience across technical solution management, program management, business operations, systems-driven operations, cloud operations, or related roles
• Experience translating business and operational requirements into scalable solutions, automation, reporting, workflow improvements, or data-driven processes
• Experience working in cross-functional environments involving Engineering, Data, Finance, Operations, Compliance, or Sales stakeholders
• Familiarity with cloud platforms, data environments, workflow or automation tools, reporting platforms, or business systems
• Analytical and problem-solving skills with the ability to work through ambiguity and connect business context to actionable solution outcomes
• Excellent written and oral communication skills with the ability to influence across technical and non-technical audiences