Technical Solutions Engineer Jobs

Everseen

Location:
Germany, Frankfurt Am Main ▼
Stuttgart

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a skilled and dynamic Technical Solutions Engineer to work directly with a key customer and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

Job Responsibility:

Technical Support & Maintenance: Provide onsite and remote technical assistance and troubleshooting for platform users
Perform routine maintenance, POS integration, and issue resolution to enhance platform performance
Product Performance: Take ownership of platform performance, driving improvements through proactive monitoring and issue identification
Customer Engagement: Interact with customers to gather feedback, understand needs, and provide training
Tailor system settings and deliver technical reports and actionable recommendations
Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns
Deployment & Monitoring: Oversee platform deployment and ensure efficient operation before, during, and after implementation
Collect and analyze data on platform usage, performance, and improvement opportunities
Solution Design: Collaborate with customers to analyze requirements and customize platform configurations
Translate business needs into detailed technical specifications
Risk and Issue Management: Identify, document, and mitigate risks that could impact program success
Cross-functional Collaboration: Work closely with software developers, R&D, and engineering teams to align application performance with specifications
Testing & Optimization: Test platform performance under various conditions, making necessary adjustments to configurations for optimal results
Documentation: Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications
Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals
Escalation Management: Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams
Customer Onboarding & Project Management: Facilitate customer onboarding through structured phases, providing regular program updates to senior management
Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio
Sales Support: Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions

Requirements:

A minimum of 4 to 5 years in a similar role managing complex technical projects
Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 50% of your working time
You have extensive experience with Linux systems
proficient in Docker and/or Podman
Strong scripting abilities in Bash, Python and Node.js
You have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP
You have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
Familiarity with automation tools, especially Ansible experience, is preferred
Knowledge of ELK Stack
REST, NGINX, JSON, XML
Message brokers (e.g. MQTT, RabbitMQ, Redis)
TypeScript, Javascript
RTSP feeds
Kubernetes and Ansible, Terraform, OpenShift
Strong capability to troubleshoot complex issues across system resources and application stack traces
Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet
Exceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset
Capable of managing multiple initiatives in a dynamic environment
Excellent communication skills for effective collaboration with cross-functional teams and external stakeholders
Fluent German is a requirement for the role
Everseen's business language is English
A passion for AI: Interest in additional education and research about Artificial Intelligence

Nice to have:

Familiarity with automation tools, especially Ansible experience, is preferred
Knowledge of ELK Stack
REST, NGINX, JSON, XML
Message brokers (e.g. MQTT, RabbitMQ, Redis)
TypeScript, Javascript
RTSP feeds
Kubernetes and Ansible, Terraform, OpenShift

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Solutions Engineer