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Everseen Logo Everseen · IT - Software Development

Technical Solutions Engineer

Germany, Frankfurt Am Main · Job Posted December 08, 2025
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Job Description

We are seeking a skilled and dynamic Technical Solutions Engineer to work directly with a key customer and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

Job Responsibility

  • Technical Support & Maintenance: Provide onsite and remote technical assistance and troubleshooting for platform users
  • Perform routine maintenance, POS integration, and issue resolution to enhance platform performance
  • Product Performance: Take ownership of platform performance, driving improvements through proactive monitoring and issue identification
  • Customer Engagement: Interact with customers to gather feedback, understand needs, and provide training
  • Tailor system settings and deliver technical reports and actionable recommendations
  • Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns
  • Deployment & Monitoring: Oversee platform deployment and ensure efficient operation before, during, and after implementation
  • Collect and analyze data on platform usage, performance, and improvement opportunities
  • Solution Design: Collaborate with customers to analyze requirements and customize platform configurations
  • Translate business needs into detailed technical specifications
  • Risk and Issue Management: Identify, document, and mitigate risks that could impact program success
  • Cross-functional Collaboration: Work closely with software developers, R&D, and engineering teams to align application performance with specifications
  • Testing & Optimization: Test platform performance under various conditions, making necessary adjustments to configurations for optimal results
  • Documentation: Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications
  • Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals
  • Escalation Management: Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams
  • Customer Onboarding & Project Management: Facilitate customer onboarding through structured phases, providing regular program updates to senior management
  • Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio
  • Sales Support: Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions

Requirements

  • A minimum of 4 to 5 years in a similar role managing complex technical projects
  • Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 50% of your working time
  • You have extensive experience with Linux systems
  • proficient in Docker and/or Podman
  • Strong scripting abilities in Bash, Python and Node.js
  • You have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP
  • You have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
  • Familiarity with automation tools, especially Ansible experience, is preferred
  • Knowledge of ELK Stack
  • REST, NGINX, JSON, XML
  • Message brokers (e.g. MQTT, RabbitMQ, Redis)
  • TypeScript, Javascript
  • RTSP feeds
  • Kubernetes and Ansible, Terraform, OpenShift
  • Strong capability to troubleshoot complex issues across system resources and application stack traces
  • Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet
  • Exceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset
  • Capable of managing multiple initiatives in a dynamic environment
  • Excellent communication skills for effective collaboration with cross-functional teams and external stakeholders
  • Fluent German is a requirement for the role
  • Everseen's business language is English
  • A passion for AI: Interest in additional education and research about Artificial Intelligence

Nice to have

  • Familiarity with automation tools, especially Ansible experience, is preferred
  • Knowledge of ELK Stack
  • REST, NGINX, JSON, XML
  • Message brokers (e.g. MQTT, RabbitMQ, Redis)
  • TypeScript, Javascript
  • RTSP feeds
  • Kubernetes and Ansible, Terraform, OpenShift
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