Technical Solutions Consultant, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Hyderabad

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Technical Solutions Consultant role focuses on responding to customer issues with IT operations platforms and diagnosing technical problems while providing step-by-step solutions. The position involves troubleshooting, technical assistance, and escalating more complex problems internally. This is an onsite role expected to be fulfilled from an HPE office, specifically located in Hyderabad, India. Candidates are expected to have a mix of technical experience, domain knowledge, strong problem-solving skills, and excellent communication abilities.

Job Responsibility:

Take ownership of customer issues reported and see problems through to resolution
Diagnosing, troubleshooting skill and identifying solutions to resolve system /Operating system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide assistance to our customers using the IT operations platform
Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
Resolve product issues and respond to any product questions from customers
Use email and phone communication to provide clear, written instructions and technical manuals
Provide prompt and accurate feedback to customers
Refer to the internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Document technical knowledge in the form of notes and SOP

Requirements:

Minimum of 3 to 5 years of experience in IT solutions
A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain
Microsoft, Cisco, Linux or similar certification is a plus
Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role
Basic knowledge on Windows / Linux / Mac OS environments
Ability to research and identify solutions to reported issues
Ability to diagnose and troubleshoot technical issues, including setup and configuration
Ability to prioritize and manage several open issues at one time
Willingness to work in shifts (24 x 7)
Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products
Ability to troubleshoot L1 technical issues
Familiarity with monitoring and alerting and helpdesk software (e.g., SalesForce and Jira)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal

Nice to have:

Microsoft, Cisco, Linux or similar certification
Familiarity with monitoring and alerting and helpdesk software (e.g., SalesForce and Jira)

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Flexible work environment
Inclusive work culture

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Solutions Consultant