Technical Solutions Consultant, Hewlett Packard Enterprise

Technical Solutions Consultant

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves resolving complex technical issues, ensuring proactive customer support, and collaborating with internal and external stakeholders to drive innovative IT services. Requires technical knowledge, communication skills, and experience in customer-focused solutions.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users
respond to service, product, technical, and customer-relations questions
proactively assist in avoiding or reducing problem occurrence
act as a team or project leader
review and resolve complex business issues
add case resolution to knowledge management systems
represent the company in customer locations, industry conferences, or trade shows
partner frequently with the Sales Pursuit team.

Requirements:

Vocational: apprenticeship/certification completion
may include on-the-job training in addition to studies
associate degree or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
relevant industry qualification where applicable
excellent verbal and written communication skills
experience in troubleshooting in a technical environment
excellent analytical and problem solving skills
software and hardware knowledge of computing, storage and peripheral devices
advanced proficiency with case management databases and tools
superior customer service skills
ability to mentor new agents
ability to lead resolution activities with escalated customers.

Nice to have:

Focus on one or more product lines
ability to act as a team or project leader
ability to contribute to technical action plans
understanding Information Technology Information Libraries (ITIL)
phone and remote support.

What we offer:

Health and wellbeing benefits for employees and their loved ones
programs for professional and personal development
inclusive culture supporting varied backgrounds.

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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