Technical Solutions Cons III, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end-user contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a team or project leader providing direction to team activities
Review and may resolve complex business issues
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Utilize Information Technology Information Libraries (ITIL)
Add case resolution to KMS
Partner frequently with the Sales Pursuit team.

Requirements:

Vocational: apprenticeship/certification completion
Associate degree
BA/BS or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support
Partners frequently with the Sales Pursuit team
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new agents
Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Focus on one or more product lines.

Nice to have:

Accountability
Business growth
Active learning
Customer solutions
Design thinking
Empathy
Critical thinking
Data analysis management

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Inclusive culture.

Additional Information:

Job Posted:
November 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Solutions Cons III