Technical Solutions Architecture Advisor Job at NTT DATA (Bangalore)

Job Description

The Technical Solutions Architecture Advisor at NTT DATA will leverage over 10 years of experience in IT Outsourcing and Managed Services to design and optimize workplace services solutions. This role requires strong analytical and communication skills, along with ITIL certifications. The advisor will collaborate with sales and solution design teams to ensure client satisfaction and drive innovation in workplace services.

Job Responsibility

Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services workplace services offerings and capabilities
Work with solution design team members and sales to establish accurate costing and pricing techniques
Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality
Promote existing and new capabilities about the workplace services offerings to internal groups, partners and clients
Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy
Keep abreast of new technologies and products emerging in the Workplace Services area
Refine the definition and validation of new features leading to new solution development, including understanding of what a Client “complete” solution comprises of, its ecosystem, partner dependencies, and use cases, as required
Participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes
Determine where development and enhancement of capabilities or offerings is needed by analyzing relevant opportunities, gathering inputs from strategic accounts and NTT DATA Services internal and external partners
Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions
Explore and enable automated sales and solutioning methodologies for new and existing capabilities and service offerings
Coach and mentor solution architects, sales practitioners and sales teams on the relevant Workplace Services capabilities and service offerings

Requirements

10+ years demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelor's Degree, or equivalent
In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models
Technical thought leadership, organizational agility and ability to communicate affectively within a global team
Exhibited maturity in conducting business and developing deep relationships with key partners
Excellent verbal/written communication skills
Strong analytical and problem-solving skills
Ability to organize and prioritize work flows, multiple tasks and work independently
Experience with end user services product portfolio structures and pricing models
Proven end user services domain and technical expertise in the following areas: Service Desk, Field Services, Endpoint management (including mobility and BYOD), messaging and collaboration, desktop engineering (including VDI, cloud VDI and Application Virtualization) and asset lifecycle management services
In depth knowledge of services support models and related interdependencies in support of an workplace services ecosystem
Strategic thinker with technical background or related experience who is able to blend technology and business strategy to develop compelling Workplace Services solutions
Expert understanding of the impacts of emerging business and technology trends as they relate to End User services and their implications for potential clients
Extensive industry knowledge in the creating and packaging various IT services offerings, large multi-year support services for end user services/workplace
Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service Design represents an advantage
Industry recognized technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare, Citrix, Microsoft etc.)
Detail, execution oriented focus with an ability to zoom out when required to see the “big picture
Ability to work across engineering, delivery and sales functions and “sell” ideas and solutions both internally and externally
Exceptional communication skills and presence – verbal, written and visual. Effective communication ability spanning operations, engineering to VP and occasionally C-level personnel internally and externally
Exhibited maturity in conducting business and developing deep relationships with key partners
Illustrated ability to work on unstructured problems, in unstructured environments leading to successful delivery of organizations objectives
Experience coordinating/leading solution architecture teams and/or coordinating large pursuits is preferred
Ability to conceptualize and translate complex ideas into simple terms

Nice to have

ITIL Intermediate Service Strategy or Service Design represents an advantage
Industry recognized technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare, Citrix, Microsoft etc.)
Experience coordinating/leading solution architecture teams and/or coordinating large pursuits is preferred

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