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Technical Solution Consultant

Bulgaria, Sofia · Job Posted November 27, 2025
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Job Description

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Teams focus on solving business systems and applications problems for customers.

Job Responsibility

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options based on customer entitlement
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engage team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team.

Requirements

  • High School: completion of post-primary level education prior to University study
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in English and Spanish
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem-solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience.

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion.

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