Technical Solution Architect

The Technical Solution Architect is a senior customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke Unified Communication, Contact Centre, WAN and LAN solutions. The role holder will provide detailed customer designs in at least one of the following towers (Unified Communication, Contact Centre, WAN and LAN) and technical ownership to the businesses in high profile accounts through the utilisation of specialist technical expertise. They will add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions as well as technical leadership and implementation support. The role holder will be engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired.