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We are seeking a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. From planning and stakeholder coordination through to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly.
Job Responsibility:
Design integration solutions that align with customer goals, ensuring they are scalable, secure, and resilient within a managed service model
Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders
Lead configuration and implementation, ensuring integrations are robust and maintainable
Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement
Act as a trusted advisor to customers, fostering long-term relationships and identifying opportunities for enhancement
Collaborate cross-functionally with Product, Sales, Marketing, and Engineering teams to ensure seamless project delivery
Provide pre-sales support through solution scoping, effort estimation, and technical expertise
Stay up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions
Requirements:
Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains
Strong track record of managing complex projects involving multiple stakeholders and dependencies
Solid understanding of managed service delivery, with a focus on long-term customer success
Excellent communication skills, both technical and business-facing
A problem-solver and systems thinker, able to design solutions that go beyond point-to-point fixes
Comfortable working in a hybrid environment with occasional travel as required
UK-based, with the ability to be onsite in Watford two days per week