CrawlJobs Logo

Technical Services Systems Integration Specialist

nttdata.com Logo

NTT DATA

Location Icon

Location:
United States of America , Remote, Colorado

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Technical Services Systems Integration Specialist at NTT DATA is a key role focused on providing technical support and solutions for clients, particularly in collaboration technologies. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

Job Responsibility:

  • Interacts with clients on site and remote to meet complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Responds to escalated client requests
  • Escalates complex problems to the relevant third parties
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
  • Included in higher complexity design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization
  • Responsible for IPT Voice and Analog Gateways, maintenance, upgrades, refresh, troubleshooting, etc.
  • Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies. Updating of as-built documentation of infrastructure and work instructions
  • Completes generation and activation of security certificates for the relevant Cisco products as per vendor best practice
  • Performs any other related task as required

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • Valid CCNP Voice/Collaboration Certification required
  • Seasoned work experience in technical implementation engineering, specific to Collaboration technologies
  • Seasoned experience engaging with clients and conducting presentations
  • Seasoned report writing experience
  • Seasoned project management
  • Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
  • Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
  • Seasoned experience with Border Element, media resources, SRST/SRSV
  • Seasoned experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering
  • Seasoned experience with design and implementation for UC environment
  • Seasoned experience with CME/CUE
  • Strong knowledge and extensive experience in dial plan designs and implementation
  • Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers & wireshark
  • Seasoned experience with Cisco TelePresence video solutions
  • Seasoned experience with Cisco audio and video conferencing solutions
  • Seasoned experience with Webex Calling and Webex Contact Centre solutions
  • Seasoned experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments

Nice to have:

ARC and Call Cabinet expertise is advantageous

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Services Systems Integration Specialist

Technical Support Specialist

Technical Support Specialist role at Seamless.AI, working 100% remotely to manag...
Location
Location
United States
Salary
Salary:
Not provided
https://seamless.ai/ Logo
Seamless.AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years of technical customer support experience, ideally in SaaS or with a software product
  • Experience with Salesforce Service Cloud ticketing system highly preferred
  • CRM experience is a plus
  • Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls
  • Strong technical troubleshooting skills with ability to investigate, diagnose, and fully resolve issues
  • Proven success handling complex technical support cases and guiding escalations through to resolution
  • Quick learner with expertise in software and interest in APIs, CRM integrations, and solving technical challenges
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels
  • Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base
  • Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business
  • Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift
  • Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed
  • Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption
  • Fulltime
Read More
Arrow Right

Computer System Security Specialist

We are looking for a Computer System Security Specialist with strong programming...
Location
Location
United States
Salary
Salary:
Not provided
assurit.com Logo
Assurit
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related field, or equivalent hands-on experience
  • 3+ years of experience in IT systems analysis and programming, including work with system-level or utility software
  • Proficiency in one or more programming languages used for systems development (e.g., C, C++, Java, Python, Assembly)
  • Experience developing or maintaining operating system components, communication services, or database utilities
  • Strong understanding of system architecture, software integration, and secure coding practices
  • Ability to analyze complex technical problems and design effective solutions
  • Strong documentation and communication skills for both technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Design, develop, and maintain system-level software including operating systems components, communication modules, database packages, and compilers
  • Modify existing software to enhance functionality, improve security, and resolve operational issues
  • Develop custom, special-purpose software to improve system efficiency, interoperability, and stability
  • Analyze system specifications and business requirements to define programming and integration solutions
  • Ensure the integrity, security, and reliability of system interactions between applications and underlying infrastructure
  • Troubleshoot system-level issues, identify root causes, and implement corrective enhancements
  • Collaborate with engineers, administrators, and security personnel to support secure system operations
  • Prepare technical documentation, diagrams, and reference guides supporting developed or modified software
  • Conduct system analysis to evaluate performance, detect vulnerabilities, and recommend improvements
What we offer
What we offer
  • medical and dental coverage
  • paid time off
Read More
Arrow Right

Embedded IT Director and On-Site Systems Specialist

The Embedded IT Director / On-Site Systems Specialist serves as the primary tech...
Location
Location
United States , Savage, MN
Salary
Salary:
70000.00 - 80000.00 USD / Year
darkhorsetech.com Logo
Darkhorse Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of IT experience, preferably within dental, healthcare, or multi-location environments
  • Strong technical background in networking, hardware, and Microsoft/Cloud environments
  • Hands-on familiarity with dental software (Open Dental, Dexis, etc.) preferred
  • Understanding of HIPAA, data security, and compliance best practices
  • Excellent communication and interpersonal skills
  • confident working with both clinical and executive teams
  • Strong organizational and documentation habits
  • Ability to work independently on-site while coordinating remotely with a national IT provider
Job Responsibility
Job Responsibility
  • Serve as the primary on-site IT contact for all Dental Associates of MN locations
  • Provide hands-on support for hardware, software, and network issues
  • Manage workstation and peripheral setup, troubleshooting, and maintenance
  • Coordinate with Darkhorse Tech’s NOC and Service Desk to resolve escalated tickets
  • Monitor system performance, backups, and connectivity across all sites (cloud and local)
  • Act as the internal IT Director, representing Dental Associates’ technology priorities to Darkhorse Tech
  • Manage IT initiatives, upgrades, and integrations across multiple practice locations
  • Develop and maintain IT standards and best practices for staff and office workflows
  • Serve as the communication bridge between Dental Associates’ leadership and Darkhorse Tech’s account and engineering teams
  • Enforce HIPAA and cybersecurity best practices in collaboration with Darkhorse’s security team
  • Fulltime
Read More
Arrow Right

IT Operations Service Specialist

The Service Specialist – IT Operations is responsible for ensuring the smooth an...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
adbsafegate.com Logo
ADB Safegate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Proven experience in IT support or IT operations roles
  • Familiarity with IT service management tools and processes (e.g., ITIL framework)
  • Hands-on experience with troubleshooting hardware, software, and network issues
  • Proficiency with operating systems (Windows, Linux, macOS) and common office applications
  • Knowledge of network protocols, cloud services, and virtualization technologies
  • Basic understanding of cybersecurity principles and practices
  • Fluency in English required
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong customer service orientation and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
  • Respond to and resolve incidents and service requests in a timely and efficient manner
  • Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
  • Monitor IT systems and applications to ensure performance and availability
  • Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
  • Identify and address potential system vulnerabilities and inefficiencies
  • Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
  • Ensure adherence to service level agreements (SLAs) and organizational standards
  • Contribute to the development and maintenance of IT support documentation and knowledge bases
  • Analyze recurring issues and recommend process improvements to enhance IT service delivery
What we offer
What we offer
  • A dynamic and challenging environment that encourages growth and learning
  • Opportunities to shape the future of our industry and make a significant impact on our company's business
  • A collaborative culture that values innovation, integrity, and inclusivity
  • Competitive compensation packages, including health benefits etc.
Read More
Arrow Right

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
34000.00 - 44000.00 GBP / Year
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) Solve Problems & Challenges
  • Excellent communication skills, founded in being a good listener
  • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
  • A deep desire to deliver an amazing Client Experience
  • Advanced knowledge of IT Applications, Software & Hardware
  • The ability to speak both Geek and human
  • Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
  • Experience providing support via remote tools (5 years minimum)
  • Experience handling Technical Service Tickets (5 years minimum)
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)
Job Responsibility
Job Responsibility
  • Work on and resolve escalated Service Desk Tickets and Projects
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with advanced remote troubleshooting
  • Remote Hardware Maintenance and Support
  • Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process
  • Review RMM dashboard and apply remediation actions as indicated by our Processes
  • Fulltime
Read More
Arrow Right

Fulfillment (gts) It Technical Specialist

Central to Belden’s digital transformation is the implementation of SAP S/4HANA ...
Location
Location
United States , Richmond
Salary
Salary:
110000.00 - 160000.00 USD / Year
belden.com Logo
Belden, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in information systems, Supply Chain Management, Business Administration, or related field
  • 5+ years of experience supporting SAP SD, LE, TM, or GTS modules in a global manufacturing environment
  • Proven experience with SAP S/4HANA configuration and deployment
  • Strong understanding of order-to-cash, logistics execution, and global trade processes
  • Experience with system integration, data governance, and change management preferred
  • Proficiency in SAP SD, LE, and GTS configuration
  • Analytical and problem-solving skills with attention to detail
  • Strong business partnership and communication skills
  • Ability to work across global time zones and multicultural environments
Job Responsibility
Job Responsibility
  • Configure and enhance SAP S/4HANA Fulfillment processes, including Sales & Distribution (SD), Order-to-Cash, Logistics Execution, Transportation Management, and Global Trade System (GTS)
  • Align solutions with Belden’s global fulfillment strategy and customer service standards
  • Lead configuration changes within approved design and governance standards
  • Partner with Customer Service, Supply Chain, and Logistics teams to gather business requirements
  • Translate business needs into scalable, efficient SAP solutions that improve order accuracy, cycle time, and visibility
  • Provide thought leadership on fulfillment best practices and digital enablement opportunities
  • Deliver Tier 2/3 support for fulfillment and export processes across regions
  • Troubleshoot and resolve incidents within established SLAs (>95% resolution compliance)
  • Drive continuous improvement in order processing, shipping execution, and delivery tracking
  • Ensure seamless integration between Fulfillment, Finance, Procurement, and Manufacturing systems
What we offer
What we offer
  • health/dental/vision
  • long term/short term disability
  • life insurance
  • HSA/FSA
  • matching retirement plans
  • paid vacation
  • parental leave
  • employee stock purchase plan
  • paid leave for volunteer work in your community
  • training opportunities
  • Fulltime
Read More
Arrow Right

Technical Support Specialist II

PagerDuty is looking for Technical Support professionals with 2 to 5 years of ex...
Location
Location
Chile , Santiago
Salary
Salary:
Not provided
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Know basic concepts of REST API, ideally having worked with Postman
  • Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
  • Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
  • Understanding of authentication and security processes
  • Knowledge of enterprise communication implementations (slack, ms teams, etc)
  • Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
  • Hands-on product technical support experience with Enterprise Software and SaaS solutions
  • All communications internally and to our customers are in English. Proficient command of spoken and written English is required
  • with 2 to 5 years of experience in the above mentioned functions
Job Responsibility
Job Responsibility
  • Provide excellent customer service and product support to PagerDuty customers
  • Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
  • Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
  • Identify the root cause, understand customers' needs, and set expectations accordingly
  • Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
  • Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
  • Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
  • Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
  • Lead tickets from high-priority customers on an on-call basis
  • Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Fulltime
Read More
Arrow Right

Maximo Technical Specialist / Associate Developer

We are hiring multiple Maximo Technical Specialists to support the configuration...
Location
Location
India , pune;Hyderabad;banglore;Delhi;Noida
Salary
Salary:
Not provided
inabia.com Logo
Inabia Solutions & Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience working with the IBM Maximo platform
  • Working knowledge of Maximo 7.6.x / MAS 8/9 configuration and administration
  • Hands-on experience with Maximo Application Designer and Workflow Designer
  • Ability to write and debug Automation Scripts (Jython/JavaScript)
  • Basic understanding of Java and object-oriented concepts for supporting customizations
  • Foundational skills in SQL for data querying and basic scripting
  • Exposure to REST/SOAP web services and JSON/XML
  • Awareness of integration concepts and middleware
  • Familiarity with development tools and version control systems
Job Responsibility
Job Responsibility
  • Configure Maximo applications, including objects, attributes, and relationships using Application Designer
  • Develop and modify workflows using Workflow Designer to automate business processes
  • Create and update Automation Scripts (Jython/JavaScript) for specific application requirements
  • Assist in Java class customizations and extensions under guidance
  • Perform database configuration tasks and write basic to intermediate SQL queries
  • Support the development and testing of integrations using Maximo's built-in framework and REST APIs
  • Assist in building and testing REST/SOAP web services
  • Work with JSON/XML data formats for integration and reporting
  • Support middleware integration setup and testing
  • Use development IDEs (Eclipse/VS Code) and API testing tools (Postman/SoapUI)
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy